Meagin O. White
Summerville
Summary
Dedicated and detail-oriented administrative professional with over 10 years of experience in healthcare, government, and retail environments. Skilled in-patient relations, scheduling, and electronic health record management. Recognized for strong communication, adaptability, and the ability to manage multiple priorities while ensuring excellent customer service and operational efficiency
Overview
17
17
years of professional experience
Work History
Medical Records Technician
Department of Veteran Affairs
01.2024 - Current
- Process 15 first party requests (by mail and/or walk-in requests) daily
- Ensures all requests are logged and processed exclusively from the DSS ROI Plus software. Exception: part of the request may only be obtained from CPRS/Vista or archived medical record
- Process all requests for review or copies of individually identifiable information within 20 working days of receipt.
- Reviews requests before processing/providing information to ensure the correct information is released to the appropriate requester and ensures all completed requests are faxed and/or mailed to the correct patient and/or location.
Customer Service Representative
Travelers Insurance Service
06.2021 - 12.2023
- Provide payment arrangements for customers and interact with billing system (TPX) to reflect arrangements
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Office Manager
Precision Terminal Logistics
10.2018 - 09.2020
- Coordinated shipments and scheduled pickups and/or returns of products for each carrier
- Properly completed Bills of Lading, weigh tickets as to not exceed 80,000 pounds
- Trained office staff how to properly package seals and paperwork for each dry/liquid shipment while communicating with shippers assigned to each office personnel
- Complied with cross-training in order to perform duties of another shipper’s commodity requirements and ensured Shipper/Customer Operational Procedures were followed
Administrative Assistant
Owl, Inc.
10.2017 - 06.2018
- Executed route and client trips for driver DVIs (log entry sheets) via Microsoft Excel for payment
- Scheduled appointments for the Chief Financial Officer
- Jointly mediated conference calls, discussing current and/or new improvements
- Executed route and client trips for driver DVIs (log entry sheets) via Microsoft Excel for payment
- Inspected transportation vans for cleanliness, functionally operable, and inspected daily logs
- Conduct employee orientation and inventory management
Front Desk Receptionist
Clifton Springs Health Center
02.2016 - 09.2017
- Collected patient histories and vital signs including blood pressure, temperature, and weight.
- Assisted physicians during exams and responded to emergencies as directed.
- Scheduled patient appointments and supported daily clinic operations.
- Collected and prepared lab specimens for analysis.
- Maintained medical supplies and equipment for clinical readiness.
Customer Service Team Leader
Publix Supermarkets
11.2008 - 01.2015
- Streamlined productions, set priorities, delegate tasks and responsibilities in order to meet necessary deadlines
- Conferred with customers by telephone or in person to provide information about products and services
- Managed employee payroll and timekeeping using Oasis, Microsoft Word, and Excel
- Provided staff development, training and monitored data to ensure all reports are complete and accurate
Education
No Degree - Nursing
Trident Technical College
Charleston, SC01-2028
High School Diploma -
Southwest Dekalb High School
05.2007
Skills
- Strong ability to work independently or as part of a team
- Quick learner with ability to adapt to new systems and procedures
- Excellent organizational and multitasking skills
- Experienced in customer service, patient intake, and scheduling systems
- Proficient with Microsoft Office Suite, ROI PLUS, and CPRS
Timeline
Medical Records Technician
Department of Veteran Affairs
01.2024 - Current
Customer Service Representative
Travelers Insurance Service
06.2021 - 12.2023
Office Manager
Precision Terminal Logistics
10.2018 - 09.2020
Administrative Assistant
Owl, Inc.
10.2017 - 06.2018
Front Desk Receptionist
Clifton Springs Health Center
02.2016 - 09.2017
Customer Service Team Leader
Publix Supermarkets
11.2008 - 01.2015
No Degree - Nursing
Trident Technical College
High School Diploma -
Southwest Dekalb High School