MEANOSHORA SMITH
Sumter
Summary
With a proven track record at SAFE Federal Credit Union, I excel in enhancing team efficiency and member satisfaction through effective communication and compassionate leadership. Skilled in asset recovery and compliance, my expertise in workflow optimization and commitment to excellence have significantly contributed to organizational success.
Overview
18
18
years of professional experience
Work History
Senior Accounts Control Officer
SAFE Federal Credit Union
06.2023 - Current
- Serves as a liaison between credit repossession vendors.
- Protect te credit union interest in the area of repossessions and to take whatever actions necessary to generate recoveries on charge off accounts.
- Ensures collection and recovery activities are in compliance with state,federal and local laws. investigations and implementing corrective actions.
- Maintained up-to-date knowledge about relevant laws, regulations, and industry trends affecting organizational controls.
- Mentored staff members in best practices for asset management procedures to enhance team efficiency and productivity.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Control Officer role.
- Trained new personnel regarding company operations, policies and services.
Asset Recovery Specialist
SAFE Federal Credit Union
12.2019 - 06.2023
- Utilized advanced research skills for locating hard-to-find assets, resulting in successful recoveries for clients.
- Assisted in the training of new employees on department procedures and best practices, resulting in a highly skilled team of Asset Recovery Specialists.
- Kept detailed records of all recovered assets, ensuring accurate reporting and timely communication with clients.
- Corresponded with members via letters and emails to encourage payment.
- Worked closely with law enforcement agencies when necessary to aid in the recovery of stolen assets or apprehension of criminals responsible.
- Handled sensitive information discreetly and professionally throughout all stages of the asset recovery process.
- Recovered assets by conducting thorough investigations and utilizing various databases to track down lost or stolen
- Conducted skip tracing efforts to locate individuals associated with lost or stolen assets, leading to successful recoveries.
- Conducted outbound collection calls and received inbound calls on assigned delinquent accounts.
Member Service Representative
SAFE Federal Credit Union
05.2007 - 12.2019
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced members satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Educated members about billing, payment processing and support policies and procedures.
Education
Bachelor Of Education - Education
University of South Carolina
Sumter, SCDiploma -
Sumter High School
Sumter, SCSkills
Team building
Compassionate
Positive professional demeanor
Outstanding memorarization
Effective communication
Customer service
Document processing
Workflow optimization
Timeline
Senior Accounts Control Officer
SAFE Federal Credit Union
06.2023 - Current
Asset Recovery Specialist
SAFE Federal Credit Union
12.2019 - 06.2023
Member Service Representative
SAFE Federal Credit Union
05.2007 - 12.2019
Bachelor Of Education - Education
University of South Carolina
Diploma -
Sumter High School
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