Meena Shanmugam
Adams Run
Summary
Results-driven IT Technician with TCS, skilled in Python and Java. Successfully developed automation scripts that enhanced data integrity and streamlined reporting processes. Demonstrated strong problem-solving abilities by revamping training materials and improving user acceptance testing for ticketing systems, fostering operational efficiency and team collaboration.
Overview
2
2
years of professional experience
Work History
IT Technician
TCS (TATA Consultancy Services)
04.2024 - 05.2025
- Developed automation scripts for daily backup of IT network and security devices, ensuring data integrity and availability
- Automated generation of weekly and monthly reports on performance metrics to streamline review processes
- Created comprehensive Q&A datasets to enhance the performance of the automated support chatbot. (Charleston County)
- Supported printer refresh field teams by delivering hands-on technical and operational assistance. (Charleston County)
- Conducted UAT activities and contributed detailed feedback to improve the upgraded ticketing system. (Charleston County)
- Revamped helpdesk training checklist and manual for enhanced clarity and consistency, improving onboarding effectiveness
- Charleston County Government (Client)
Intern
06.2023 - 07.2023
- Streamlined IT CMDB inventory system by removing duplicate and stale entries.
- Assisted team with daily project tasks and documentation processes.
- Collaborated with team members to brainstorm innovative solutions.
Education
B.S. - Computer Science
College of Charleston
Skills
- Python and Java
- Object-oriented programming
- C and MIPS assembly
- Data structures and algorithms
- Recursion and graph theory
- CPU architecture
- Memory hierarchy
Coursework
- Computer Organization & Assembly Language (CPU architecture, memory hierarchy, assembly)
- Discrete Structures II (graph theory, recurrence relations)
- Data Structures and Algorithms
Internship
Summer Youth Internship Program at Charleston County, 06/01/23, 07/31/23, Cleaned up IT CMDB inventory system that contained lot of duplicate and stale entries.
Timeline
IT Technician
TCS (TATA Consultancy Services)
04.2024 - 05.2025
Intern
06.2023 - 07.2023
B.S. - Computer Science
College of Charleston