MEG FERBER
Summary
Proven organizational leader with diverse background in digital gaming, financial services, energy, healthcare, pharmaceutical, and local government. Track record of accomplishment in identifying and correcting gaps in operational performance and reorganizing organizations to achieve short- and long-range business goals. Excels in planning and managing large-scale projects, piloting programs to improve operational efficiencies, create cost savings, and enhance team capabilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director Process Excellence
Everi Digital
09.2022 - Current
- Created a transparent process to provide guidance, oversight, and prioritization of all product roadmap initiatives that impact the remote gaming server activities.
- Served as Business Continuity Management and Risk Management Lead, assessed ISO/IEC 27001 ISMS certification requirements, and developed inaugural tabletop exercise to ensure compliance with audits and regulations.
- Partnered with third-party vendors to orchestrate deliverables for Everi Digital's SOC 2 – Type II certification and GLI-19B jurisdictional compliance audits.
- Designed and implemented over 15 continuous improvement opportunities that align to Everi Digital's strategic goals.
- Conducted new hire onboarding and focus group meetings to identify opportunities to improve employee experience.
ENTERPRISE ROBOTIC & INTELLIGENT AUTOMATION LIFECY
Wells Fargo
01.2020 - 06.2021
- Created an Enterprise Robotics & Intelligent Automation (ERIA) Lifecycle and Methodology that provided guidance from Intake, Discovery, Delivery, Deployment, and Production impacting 1,000+ stakeholders.
- Drove continuous improvement and organizational development through the Enterprise Robotics & Intelligent Automation (ERIA) Lifecycle required to deliver robotic process and desktop automation initiatives and technologies.
- Designed a Risk Governance Process to provide oversight of robotic process automation initiatives.
- Partnered with Enterprise Project Management, Enterprise Information Technology, and designated lines of business to ensure alignment to methodologies and best practices.
LEAD TECHNOLOGY & AUTOMATION MANAGER
Duke Energy
01.2019 - 01.2020
- Provided strategic direction and digital tactics to achieve company automation goals.
- Established a governance process structure around CARE (Customer Action Recommendation Engine); a machine learning data-driven tool that makes recommendations to inform decision-making.
- Designed an automated change request process tool that supported override requests to the CARE platform.
- Created process documentation utilizing a RACI matrix to define project responsibilities and ensure accountability among 20 members of the CARE governance team.
Lead Data Analyst
Duke Energy
12.2015 - 01.2019
- Automated internal request process for company website, reducing the process from 16 hours to 30 minutes per week.
- Created SharePoint sites, training videos, and process documents to ensure operations were in alignment with organizational change management and continuous improvement strategies.
- Developed Google Analytics dashboards and defined four KPIs (awareness, interests, lead, and acquisition) to measure campaign success.
- Designed a campaign initiation tool for automating the evaluation of marketing KPIs; developed and oversaw training and launched the new tool and pilot program to identify and fix potential issues before companywide implementation.
Performance Excellence Manager
Duke Energy
04.2014 - 12.2015
- Headed teams in large project management and long-range planning to support six nuclear sites; trained managers in analyzing processes to improve efficiencies and captured more than $556K in cost savings.
- Cut average cycle time from 60 days to 48 hours at Kings Mountain facility by reengineering contractor release process.
- Aligned the organization's Lean Practitioners in support of data gathering, change management and project execution.
Senior Process Consultant
Mecklenburg County Government
09.2011 - 04.2014
- Led implementation of a $1M+ document management project that affected 350 youth/family services employees.
- Captured $1.8M+ in cost savings and lifted efficiencies by testing automated field social work using mobile technology.
- Worked with an external vendor to move, store, and digitize three onsite record rooms, equaling six million images.
- Developed and facilitated training on effective leadership and organizational change management for 50 supervisors.
- Directed project to transition the department into a fully digital process; implemented change across five separate locations resulting in improved organizational effectiveness.
Education
MBA -
University of South Carolina
Columbia, SC12-2014
BBA -
Hofstra University
Hempstead, NY05-2001
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Certification
- Lean Six Sigma Certification
- Organizational Development Certified Professional
Timeline
Director Process Excellence
Everi Digital
09.2022 - Current
ENTERPRISE ROBOTIC & INTELLIGENT AUTOMATION LIFECY
Wells Fargo
01.2020 - 06.2021
LEAD TECHNOLOGY & AUTOMATION MANAGER
Duke Energy
01.2019 - 01.2020
Lead Data Analyst
Duke Energy
12.2015 - 01.2019
Performance Excellence Manager
Duke Energy
04.2014 - 12.2015
Senior Process Consultant
Mecklenburg County Government
09.2011 - 04.2014
MBA -
University of South Carolina
BBA -
Hofstra University
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