Megan Burkett
1150 Sandpit Road Leesville
Summary
Highly-motivated employee with a desire to take on new challenges and expand skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Positive, upbeat and professional in all interactions with exceptional verbal and written skills.
Overview
23
23
years of professional experience
Work History
Counseling Secretary
Gilbert High School
Gilbert, SC
07.2024 - Current
- Manage daily office operations, ensuring efficient communication between counseling staff and students.
- Assist with counseling appointments, optimizing availability for students and staff.
- Assist in maintaining accurate student records and confidential files while adhering to privacy regulations.
- Implement office procedures that improve workflow efficiency within the counseling department.
- Facilitate communication between parents and counselors to support student needs effectively.
- Data entry processes and reports for student information records.
- Assist counselors in providing timely support to students with effective communication and coordination.
- Streamline the enrollment process for new students, gathering necessary information/records and scheduling initial counseling appointments.
- Assist with the withdrawal process for students including sending records to incoming schools.
- Provide exceptional customer service to visitors at the front desk while managing phone calls and responding to email inquiries professionally.
- Support the scholarship application processes by collecting required documentation promptly from applicants.
- Contributed to a welcoming environment for students seeking assistance through friendly interaction and empathetic listening skills.
- Manage and maintain confidential student records, ensuring privacy and compliance with school policies and legal regulations.
- Assist coworkers and staff members with special tasks on daily basis.
- Assisting administration and teachers with making appointments for IEPs and 504s.
- Operate and maintain the calming room for students.
Front Office Secretary
Lexington High School
Lexington, SC
02.2023 - Current
- Screen parents and guests at the door before allowing entry into the building.
- Greeting parents and guests.
- Maintained confidentiality of sensitive information obtained during interactions with parents, guardians or students.
- Answer incoming calls, take messages if necessary, provide information to callers and direct callers to appropriate department, employee or administrator.
- Maintain a positive working relationship with fellow staff and administration.
- Receive and distribute mail, letters and packages.
- Respond to and send emails.
- Sign students and guests into and out of the school.
- Proficient in Google Calendar, Google Meet, Zoom, Parent Square, Powerschool, Raptor, Boss Desk and Microsoft Word.
- Make copies.
- Fax documents.
- Responsible for staff and student IDs being sent off for print.
- Volunteer coordinator.
- Maintain front desk/office to provide positive first impression.
- Provided assistance to colleagues in completing tasks when needed.
Orthodontic Assistant
Whitehead Orthodontics
Lexington, SC
03.2007 - Current
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Provided chairside assistance by handing Orthodontists instruments during procedures.
- Made impressions or took scans of teeth for mouthguards, retainers, aligners and other oral fixtures.
- Prepared and polished patients' teeth before having braces installed.
- Protected patients by sterilizing instruments and equipment between every appointment.
- Correctly appoint follow up appointments for patients.
- Set up instrument trays and prepared materials for orthodontic procedures.
- Assisted with fitting and adjusting orthodontic appliances and materials like bands, brackets, and wires.
- Recorded patient and treatment information using Dolphin Management software.
- Exposed dental diagnostic x-rays.
Sales Clerk
Owen Drug Co.
Batesburg, SC
07.2003 - 07.2011
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions.
- Use of fax machine.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Prepared products by adding tags and readying items/medicine for restocking.
- Greeted customers upon entrance and handled cash and credit transactions.
- Put new merchandise on shelves and racks in attractive arrangements.
- Assessed floor displays to restock merchandise.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Processed payments and bagged items for customer check out.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Dental Assistant
Dr. Richard L. McDaniel, DMD
Leesville, SC
08.2006 - 03.2007
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Supported dentist chairside with root canal and extraction procedures.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Education
Associate Degree in Occupational Technology - Dental Assisting
Midlands Technical College
West Columbia, SC08.2006
High School Diploma -
W. Wyman King Academy
Batesburg, SC05.2004
Skills
- Medical records management
- Data Entry
- Organizing and Categorizing
- Documentation and Reporting
- Mail Sorting and Distribution
- Customer Service
- Prioritization and Time Management
- Problem Solving
- Self-Motivation
- Prioritizing Work
- Typing Skills
- Excellent Verbal and Written Communication
- Information Confidentiality
- Team Collaboration
- Multitasking and Prioritization
- Attention to Detail
- Reliable and Punctual
- Flexible and Adaptable
- Planning and Coordination
- People Skills
- Computer Skills
- Basic Math
- Active Listening
- Conflict Resolution
- Friendly, Positive Attitude
- Work Ethic
- Administrative Support
- Professional Demeanor
- Supply Restocking
- Proofreading
- Fast learner
- Multitasking and time management
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Telephone and email etiquette
- Documentation and recordkeeping
- Data entry
- Scheduling and calendar management
Timeline
Counseling Secretary
Gilbert High School
07.2024 - Current
Front Office Secretary
Lexington High School
02.2023 - Current
Orthodontic Assistant
Whitehead Orthodontics
03.2007 - Current
Dental Assistant
Dr. Richard L. McDaniel, DMD
08.2006 - 03.2007
Sales Clerk
Owen Drug Co.
07.2003 - 07.2011
High School Diploma -
W. Wyman King Academy
Associate Degree in Occupational Technology - Dental Assisting
Midlands Technical College