Megan Horan
Summerville
Summary
Results-oriented professional with over six years of experience in healthcare settings, encompassing clinical, administrative, and collections management roles. I have a strong foundation in human services and psychology which is complemented by an upcoming bachelor's degree in Behavioral Sciences and Government (Criminal Justice). My work and educational background enables the delivery of efficient revenue cycle and fosters compassionate patient interactions in healthcare and human services environments. Proven ability to blend analytical skills with empathy to support diverse client needs and organizational goals.
Overview
8
8
years of professional experience
Work History
Collections Manager/Administrative Coordinator
East Cooper Plastic Surgery
Mount Pleasant, South Carolina
03.2023 - Current
- Oversee accounts receivable and collections activities to reduce past-due balances and improve cash flow
- Monitors aging reports, prioritizes delinquent accounts, and assign work to collectors to meet collection targets
- Negotiates payment arrangements with customers, resolves escalated billing issues, and maintains positive client relationships
- Manages daily office operations, including scheduling, new patient intakes, correspondence, maintaining organized digital and physical files, and training of new front desk receptionist/admin staff
Certified Ophthalmic Assistant
Carolina Macula and Retina
Mount Pleasant, South Carolina
07.2021 - 03.2023
- Handled front-desk duties such as scheduling, checking patients in and out, verifying insurance, collecting co‑pays, managed phones, collected any money owed, and minor billing/coding
- Performed workups/obtained history, visual acuity, tonometry, lensometry, refractions, diagnostic imaging, assisted the physician with examinations, procedures, and surgeries
- Ordering and tracking office and clinical supplies, maintaining inventory levels, and coordinating with vendors to control costs
- Prepared and organized patient records (paper and electronic), any correspondence, and supporting overall office workflow to keep clinic schedules running on time
Ophthalmic Technician
Retina Consultants of Charleston
Charleston and Surrounding Areas
01.2020 - 07.2021
- Greeted patients, obtaining detailed medical/ocular history, went over current medications, documented chief complaint
- Performed pre-exam testing such as visual acuity, tonometry, lensometry, pupil assessment, and visual fields
- Performed imaging and diagnostic tests (e.g., OCT, fundus photos, visual field testing)
- Assisted the physician during in-office procedures, preparing instruments and rooms, and providing patient education on medications and follow-up care
Victims Advocate Internship
Berkeley County Sheriff’s Office
Moncks Corner, South Carolina
08.2018 - 12.2018
- Maintained/organized confidential files, documented contacts, services provided, and performed basic clerical/administrative tasks for the victim services unit sheriff's office and at the local county jail
- Assisted with completing victim impact statements, compensation forms, restitution information, and related documentation
- Offered emotional support, basic crisis intervention, and information on victims’ rights and community resources
- Accompanied victims to court proceedings and helped them navigate the criminal justice process
Education
Associate of Arts - Interdisciplinary Studies
Liberty University
Lynchburg, VA08.2024
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA03.2027
Skills
- Cultural Competence
- Trauma‑Informed Care
- Person‑Centered Approach
- Conflict Resolution
- Difficult Conversations/De‑escalation
- Active Listening
- Empathy
- HIPAA compliance, patient confidentiality, mandatory reporting, crisis intervention
- Care, referral and resource coordination
- Insurance eligibility/benefits verification, prior authorization support, general billing/claims awareness
- EMR/EHR Systems (MDI, ModMed, Epic, Athena, etc)
Accomplishments
A in medical terminology class (last taken fall of 2025)
Timeline
Collections Manager/Administrative Coordinator
East Cooper Plastic Surgery
03.2023 - Current
Certified Ophthalmic Assistant
Carolina Macula and Retina
07.2021 - 03.2023
Ophthalmic Technician
Retina Consultants of Charleston
01.2020 - 07.2021
Victims Advocate Internship
Berkeley County Sheriff’s Office
08.2018 - 12.2018
Associate of Arts - Interdisciplinary Studies
Liberty University
Bachelor of Science - Interdisciplinary Studies
Liberty University