Megan Rogers
West Union,SC
Summary
Dynamic professional with extensive experience at Domino's Pizza, excelling in customer service and relationship management. Proven track record in driving sales growth and enhancing operational efficiency through strategic planning and employee coaching. Skilled in budgeting and loss prevention, fostering a culture of excellence and teamwork to achieve organizational goals.
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Domino's Pizza
07.2025 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assembly Line Worker
Schneider Electric
04.2025 - 06.2025
- Boxed, labeled, and transported items to support assembly operations.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
Assembly Line Production Worker
Itron
11.2024 - 04.2025
- Followed protocols to enhance protection and maintain safe work environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Conducted quality assurance inspections on finished components and identified issues.
Overnight Stocker
Ingles Markets Inc
02.2024 - 11.2024
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
General Manager
Dominos's Pizza
01.2019 - 02.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Business Administration And Management
Everest College
OnlineHigh School Diploma -
Walhalla High School
Walhalla, SC05-2007
Skills
- Stock management
- Customer service
- Relationship building and management
- Issue resolution
- Loss prevention
- Employee scheduling
- Customer relations
- Sales growth
- Department oversight
- Customer service management
- Staff supervision
- Store organization
- Strategic planning
- Microsoft expertise
- Microsoft Office Suite
- Team management
- Marketing and promotions
- Process improvements
- Budgeting and cost control
- New hire training
- Inventory counting
- Employee coaching
Accomplishments
Working as the General Manager of Domino's I accomplished many achievements. I was the first GM to turn a profit at the Westminster location. The area is very small, which does make it challenging to control food cost because of sales fluctuation. During the 4 years, 2 of the years I had the lowest retention with employees.
Certification
Serve Safe
Climbing the Ladder
I was awarded with the "Climbling the Ladder" achievement because when I first started with Dominos in 2010 I was a delivery expert and worked my way to General Manager and having my own store.
Timeline
Assistant Store Manager
Domino's Pizza
07.2025 - Current
Assembly Line Worker
Schneider Electric
04.2025 - 06.2025
Assembly Line Production Worker
Itron
11.2024 - 04.2025
Overnight Stocker
Ingles Markets Inc
02.2024 - 11.2024
General Manager
Dominos's Pizza
01.2019 - 02.2024
Business Administration And Management
Everest College
High School Diploma -
Walhalla High School
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