Megan Sherrick
Greenville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
PLADS Leave Case Manager
Aflac
Greenville
01.2022 - 10.2025
- Educated clients about claims processes, ensuring clarity and understanding of procedures.
- Participated in regular team meetings and in-house training sessions to boost team effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assisted individuals with eligibility for available benefits.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Maintained confidentiality and adhered to professional ethics and standards.
- Assisted customers with inquiries via phone and email channels.
- Resolved customer complaints and provided effective solutions promptly.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Assisted customers in navigating through portal features and functions to locate desired information.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
Customer Care Advocate
Aflac
Rocky Hill
09.2016 - 01.2022
- Data entry
- Managed customer accounts and maintained accurate records.
- Handled escalated complaints with professionalism and empathy.
- Created Excel spreadsheets.
- Created user profiles and tested them.
- Assisted customers with inquiries and resolved issues efficiently.
Sales Associate
Once Upon A Child
Meriden
10.2015 - 04.2016
- Cashier
- Customer service
- Welcomed customers as they entered the store.
- I explained the buying process to customers who were new to the process.
- Assisted customers with returns or exchanges.
- Ticketed and hung-up clothes that the store purchased.
- I organized the store.
- I made sure the customers were satisfied with their experience.
Central Station Dispatcher
Monitor Controls, Inc
12.2004 - 04.2015
- Answered a multi-line phone system.
- Updated customer information.
- Faxed documents.
- Assisted clientele directly over the phone.
- Handled residential and commercial burglary and fire alarms.
- Dispatched police and fire departments throughout Connecticut, Massachusetts, and New York.
- Data Entry.
- Trained new employees.
Cashier
Stop & Shop
Southington
04.2003 - 04.2005
- Cashier
- Customer service
- Greeted customers.
- Made sure customers were satisfied with their experience.
Cashier
CVS Pharmacy
Southington
09.2002 - 04.2003
- Cashier.
- Customer service.
- I organized the shelves.
- Welcomed customers as they entered the store.
- Made sure customers were satisfied with their experience.
Education
A.S. - Human Services
University of Phoenix Online
01.2017
High School -
Southington High School
Southington, CTSkills
- Typing
- Filing
- Answering multi line phones
- Customer service
- Basic computer knowledge
- Keeping calm in stressful situations
- Quick learner
- Willing to learn new things
- Hard worker
- Case management
- Effective communication
- Data entry accuracy
- Team collaboration
- Problem solving
- Attention to detail
- Ethical standards adherence
- Time management
- Critical thinking
Personal Information
- Title: PLADS Leave Case Manager
- Work Permit: Authorized to work in the US for any employer
Timeline
PLADS Leave Case Manager
Aflac
01.2022 - 10.2025
Customer Care Advocate
Aflac
09.2016 - 01.2022
Sales Associate
Once Upon A Child
10.2015 - 04.2016
Central Station Dispatcher
Monitor Controls, Inc
12.2004 - 04.2015
Cashier
Stop & Shop
04.2003 - 04.2005
Cashier
CVS Pharmacy
09.2002 - 04.2003
A.S. - Human Services
University of Phoenix Online
High School -
Southington High School