Megan Tower
Hilton Head Island
Summary
Results-driven marketing and operations specialist with extensive experience in executing digital marketing campaigns, event planning, and data analysis, enhanced by strong customer service skills from hospitality roles. Proven success in elevating brand visibility and boosting engagement through creative social media strategies. Utilizes analytical expertise to aid market growth and refine operational processes. Strong communicator dedicated to relationship building, exceptional service delivery, and team collaboration.
Overview
6
6
years of professional experience
Work History
Hospitality, Bartender/Wait Staff Member
Truffles Cafe
Hilton Head Island
10.2024 - Current
- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Developed a strong knowledge of menu items and drink recipes to enhance the customer experience.
- Collaborated with team members to maintain a clean, organized workspace.
- Handled cash and credit transactions accurately, ensuring financial accountability.
Operations Associate
Success Academy Charter Schools
New York
10.2023 - 08.2024
- Oversaw planning and execution of eight events and field trips; communicated with vendors and streamlined logistics.
- Managed technology inventory and provided IT support.
- Handled three social media accounts, creating weekly content and campaigns.
- Performed administration tasks, including data entry and bookkeeping.
Digital Marketing, Ecommerce Coordinator
IAMICANIWILLIDO
New York
03.2023 - 10.2023
- Developed creative strategies for social media content to engage audiences.
- Executed daily social media strategy and scheduled posts.
- Maintained Excel database for sales, costs, and inventory.
- Managed ecommerce transactions on Shopify and responded to customer inquiries.
- Researched and negotiated third-party wholesale vendors.
Marketing Insights, Expansion Manager
Engel & Voelkers
New York
01.2021 - 02.2023
- Provided analytical support and market insights for expansion efforts.
- Created Excel models for data visualization, supported sales and new market expansion, provided additional context to key stakeholders, interpreted various KPIs.
- Facilitated corporate meetings and managed vendor logistics.
Social Media Coordinator Intern
Urban Body Fix
New York
07.2020 - 10.2020
- Created and managed influencer-led campaigns across multiple platforms.
- Analyzed campaign performance and provided strategic recommendations.
- Ensured quality and consistency in social media content and reporting.
Major Partnerships and Events Coordinator
Royal National Institute for Deaf People
London
10.2019 - 12.2019
- Developed positive relationships with donors, volunteers, organizations and the public in the greater London area.
- Organized fundraising activities and events.
- Responded to donor inquiries and secured donations.
Education
Bachelor of Arts - Strategic Communications
Elon University
Elon, NC06-2020
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Sales and CRM software
- Graphic design tools
- Project management applications
Accomplishments
Lambda Pi Eta Communications Honor Society
Timeline
Hospitality, Bartender/Wait Staff Member
Truffles Cafe
10.2024 - Current
Operations Associate
Success Academy Charter Schools
10.2023 - 08.2024
Digital Marketing, Ecommerce Coordinator
IAMICANIWILLIDO
03.2023 - 10.2023
Marketing Insights, Expansion Manager
Engel & Voelkers
01.2021 - 02.2023
Social Media Coordinator Intern
Urban Body Fix
07.2020 - 10.2020
Major Partnerships and Events Coordinator
Royal National Institute for Deaf People
10.2019 - 12.2019
Bachelor of Arts - Strategic Communications
Elon University