Meghan Bentley
Greenville
Summary
Dynamic leader with a proven track record at Booster Enterprises Inc., specializing in operations management and team building. Elevated client satisfaction and employee retention through innovative strategies, achieving notable revenue growth. Skilled in staff training/development and problem-solving, adept at fostering collaboration and driving operational efficiency.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Director / Senior Consultant
Booster Enterprises Inc.
01.2016 - Current
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Increased revenue growth with the implementation of innovative retention strategies and sales techniques
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Developed comprehensive training program for employees to enhance skills development and career progression opportunities.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Created and managed execution of referral plans to drive KPI results and maximize business opportunities.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Evaluated existing business processes, recommending improvements that led to increased operational efficiency.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Developed custom solutions based upon clients' strict requirements.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Evaluated clients' needs and created plan of action to provide solutions.
Account Manager
Booster Enterprises Inc.
06.2014 - 01.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Program Director
Booster Enterprises Inc.
06.2013 - 06.2014
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff to upgrade collective team skills.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with general management to develop strategic plans for long-term growth.
Program Leader
Booster Enterprises Inc.
07.2012 - 06.2013
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Improved program efficiency by streamlining processes and implementing best practices.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- .Cultivated a culture of continuous improvement empowering team members to share ideas and suggestions for program optimization.
- Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
- Increased stakeholder satisfaction through regular progress updates and strategic meetings, maintaining strong relationships.
- Achieved notable improvements in team morale by promoting culture of inclusivity and recognition for hard work.
- Attended professional meetings and conferences to maintain and improve professional competence.
Theme Park Cast Member
Walt Disney World Resort
06.2010 - 06.2013
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
- Ensured a consistently memorable atmosphere for guests by participating in daily character performances and meet-and-greet sessions.
Education
No Degree -
FORM Leadership School
Atlanta05-2016
Bachelor of Science - Psychology
University of Georgia
Athens, GA05-2010
Skills
- Staff training and development
- Team management
- Operations management
- Technical skills
- Project management
- Employee performance management
- Profitability optimization
- Customer service oversight
- Work planning and scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Excellent communication
- Customer service management
- Staff training/development
- Team building
Accomplishments
- Supervised team of 10-15 staff members.
- Managed $17M in revenue over 7 years
Certification
- BZSOS™ Certified Operations Coach
Timeline
Area Director / Senior Consultant
Booster Enterprises Inc.
01.2016 - Current
Account Manager
Booster Enterprises Inc.
06.2014 - 01.2016
Program Director
Booster Enterprises Inc.
06.2013 - 06.2014
Program Leader
Booster Enterprises Inc.
07.2012 - 06.2013
Theme Park Cast Member
Walt Disney World Resort
06.2010 - 06.2013
No Degree -
FORM Leadership School
Bachelor of Science - Psychology
University of Georgia
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