Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
23
23
years of professional experience
Work History
Realtor®
Epique Realty
02.2024 - Current
Assisted clients in property searches and viewings, fostering strong relationships through effective communication.
Conducted market research to identify trends, enhancing understanding of local real estate dynamics.
Utilized CRM software to manage client information and track interactions for improved service delivery.
Collaborated with team members to prepare property listings and marketing materials for online platforms.
Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance in transactions.
Supported open house events by organizing logistics and engaging potential buyers in a professional manner.
Developed a network of contacts including mortgage brokers, inspectors, and contractors to facilitate transactions.
Participated in ongoing training sessions to enhance skills in negotiation, sales techniques, and customer service.
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
Wrote contracts to outline sales and purchases of properties.
Advised and informed prospective clients on current market activities and conditions.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Compared recently sold area properties to determine competitive market prices.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
Transaction Coordinator/Office Manager
Crane and Pearl Real Estate
10.2019 - 01.2024
Coordinated transaction processes, ensuring compliance with legal standards and company policies.
Managed communication between clients, agents, and lenders to facilitate smooth transactions.
Streamlined document management systems, improving accessibility and organization of files.
Trained new team members on transaction protocols and software tools for increased efficiency.
Oversaw timelines for closing procedures, ensuring all deadlines were met without delays.
Implemented quality control measures to enhance accuracy of transaction documentation.
Developed process improvement strategies that reduced errors in contract preparation significantly.
Led weekly meetings to discuss workflow improvements and address team challenges effectively.
Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
Expedited closing times through proactive communication with agents, clients, and third-party vendors.
Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
Collaborated effectively with team members to ensure seamless operation and timely completion of tasks.
Identified potential roadblocks in transactions proactively and communicated solutions to relevant parties swiftly.
Ensured compliance with federal, state, and local regulations at every stage of transaction, safeguarding interests of all parties involved.
Contributed to increased sales figures by efficiently managing high volumes of real estate transactions simultaneously.
Strengthened client trust by consistently delivering transparent and timely communication throughout transaction process.
Facilitated team training sessions on latest real estate regulations and technology tools, improving overall transaction efficiency.
Maintained detailed records of transaction activities, providing reliable data for financial and legal audits.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Analyzed business processes to identify cost savings and operational efficiencies.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Complied with established internal controls and policies.
Developed strategic plans for day-to-day financial operations.
Managed vendor relationships, negotiating contracts to secure favorable terms for office supplies and services.
Coordinated scheduling and logistics for team meetings, ensuring all resources were available.
Led training sessions for junior staff, fostering skills development and improving team performance.
Oversaw onboarding processes for new employees, facilitating smooth transitions into company culture and procedures.
Transaction Coordinator
McDowell Real Estate
04.2017 - 09.2019
Coordinated transactions between buyers and sellers, ensuring timely communication and documentation.
Managed multiple deadlines effectively, streamlining workflow processes for enhanced efficiency.
Implemented organizational systems for transaction files, improving retrieval speed and accuracy.
Collaborated with agents to verify property details and compliance requirements for smooth closings.
Service Writer
Bass Chevrolet
02.2003 - 09.2010
Managed customer inquiries and service requests to ensure timely responses and satisfaction.
Coordinated service appointments, optimizing technician schedules for efficiency.
Developed detailed service estimates using industry-standard software tools.
Oversaw parts ordering process, ensuring availability of necessary components for repairs.
Trained new staff on service writing protocols and customer engagement techniques.
Implemented follow-up procedures to enhance customer retention and repeat business rates.
Analyzed service department performance metrics to identify areas for improvement.
Fostered positive relationships with customers through effective communication and problem-solving skills.
Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Improved customer satisfaction by providing timely and accurate service estimates.
Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Logged work orders and change orders into [Software] database to track job status.
Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
Presented different repair options to customers to help each person make appropriate choices.
Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Streamlined repair order processes for increased efficiency and productivity.
Gathered information through research and vendor inquiries to provide job estimates.