Melanie McLane
Little Mountain
Summary
Dedicated Patient Navigator with extensive experience in scheduling appointments and coordinating care between patients and referring providers. Proven ability to build strong relationships, manage complex schedules and provide exceptional patient support. Adept at navigating healthcare systems and ensuring seamless communication between all parties involved.
Overview
30
30
years of professional experience
Work History
Patient Navigator
Palmetto Imaging
10.2019 - Current
- Schedule appointments for patients and referring providers
- Communicate with patients to ensure they understand appointment details
- Maintain accurate patient records and documentation
- Provide support and guidance to patients navigating the heathcare system
Marketing Manager
ImageCare
10.2007 - 10.2019
- Develop and maintain professional relationships with physicians in the medical community
- Increase number of referrals to center
- Help create and improve center website and marketing materials
- Boosted facility awareness and generated leads while managing internal and external marketing campaigns and programs.
Business Development Manager
RSI Healthcare
07.2007 - 10.2007
- Generate New accounts through outside sales calls and other prospecting techniques
- Ensure new business is profitable and falls within overall company objective
- Work with staffing coordinators and mangers to maximize profitability of each new account
- Work wirh Staffing Coordinators and Mangers to ensure client satisfaction on each new account through quality placements and competitive pricing
Marketing Representative
Ascension Hospice
07.2006 - 07.2007
- Develop and maintain professional relationships with physicians in the medical community
- Provide ongoing hospice education to healthcare professionals and community
- Participate in state and local events to promote and educate the public about hospice benefits
- Responsible for increasing the number of admissions
Marketing Representative
Portsbridge Hospice
11.2005 - 07.2006
- Develop and maintain professional relaionships with phsicians in the medical community
- Provide ongoing hospice education to healthcare professionals and community
- Participate in state and local events to promote and educate the public about hospice benefits
- Responsible for increasing number of admsissions
Center Manager
Palmetto Imaging- MedQuest
11.2002 - 10.2005
- Met and exceeded given budget
- Supervised office and technical staff
- Reduced operating costs
- Performed annual evaluations
- Maintained close relationships with major referral physicans
- Grew exisiting physican referral base
- Managed accounts payable and profit and loss statements
Marketing Manager
Palmetto Imaging- MedQuest
02.1996 - 11.2002
- Created superior market dominance in the medical diagnostic field
- Increased number of referrals to center
- Performed daily sales calls to varying medical practices
- Identify, develop,and evaluate marketing strategies, based on knowledge of established objectives and market characteristics
- Trained new marketing representatives for the South Carolina region
- Coordinate and participate in promotional activities and medical association trade show conferences, work with developers, advertisers, and production managers to market medical diagnostic imaging services
Front Desk/ Office Support
Palmetto Imaging- MedQuest
02.1995 - 02.1996
- Scheduled patient appointments
- Computer data entry
- Insurance precertification and authorization
- Account payables
Education
Bachelor of Science - Business Administration
Anderson University
Anderson, SC1993
Skills
- Excellent communication skills, both verbal and written
- Work well in both a team and individual environment
- Honest, dependable and resourceful
- Able to work with minimal supervision especially under strict deadlines
- Self- motivated and enjoy challenges
- Well organized and able to multi-task
Timeline
Patient Navigator
Palmetto Imaging
10.2019 - Current
Marketing Manager
ImageCare
10.2007 - 10.2019
Business Development Manager
RSI Healthcare
07.2007 - 10.2007
Marketing Representative
Ascension Hospice
07.2006 - 07.2007
Marketing Representative
Portsbridge Hospice
11.2005 - 07.2006
Center Manager
Palmetto Imaging- MedQuest
11.2002 - 10.2005
Marketing Manager
Palmetto Imaging- MedQuest
02.1996 - 11.2002
Front Desk/ Office Support
Palmetto Imaging- MedQuest
02.1995 - 02.1996
Bachelor of Science - Business Administration
Anderson University
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