Melayna Maki
Lexington
Summary
Experienced in office management and administration, specializing in optimizing productivity, efficiency, and service quality across diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
10
10
years of professional experience
Work History
Schedule Coordinator
Palmetto Smiles
2023.06 - Current
- Flagged potential scheduling issues by monitoring timelines.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Spearheaded an effort to evaluate and consolidate disparate management software systems across the office, involving stakeholders from multiple departments.
Dental Assistant
Midlands Family Dentistry
2022.08 - 2023.04
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Office Administrator
SureScreen Labs
2020.01 - 2021.05
- Developed and maintained relationships with external vendors and suppliers including Richland School District 2, Starbucks, and Home Depot.
- Supported customer satisfaction through regular follow-up and communication.
- Processed client payments and updated accounts.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Data Entry
SureScreen Labs
2018.10 - 2020.01
- Identified data entry errors and reported to necessary departments.
- Completed recordkeeping, filing and data entry duties.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
Customer Service Representative
Quest Diagnostics
2016.07 - 2018.09
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Phlebotomist
Quest Diagnostics
2015.07 - 2016.07
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Waitress
Moonshiners
2014.08 - 2018.06
Education
Associate of Science -
Midlands Technical College
2022-08
Skills
- Account Management
- Customer Relationship Building
- Strategic Planning
- Data Analysis and Reporting
- Problem-Solving
- Cross-Functional Collaboration
- Excellent Communication and Presentation
- Time Management and Organizational Skills
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Schedule Coordinator
Palmetto Smiles
2023.06 - Current
Dental Assistant
Midlands Family Dentistry
2022.08 - 2023.04
Office Administrator
SureScreen Labs
2020.01 - 2021.05
Data Entry
SureScreen Labs
2018.10 - 2020.01
Customer Service Representative
Quest Diagnostics
2016.07 - 2018.09
Phlebotomist
Quest Diagnostics
2015.07 - 2016.07
Waitress
Moonshiners
2014.08 - 2018.06
Associate of Science -
Midlands Technical College