MELINDA RYANS
Aiken
Summary
Seeking to assist and serve in guiding individuals and faith-based organizations in effective stewardship of finances, mission, and personnel. Proven ability to align resources with vision while preventing burnout and mission drift. Committed to empowering individuals and organizations to achieve their goals without compromising values.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Member Service Representative
SRP Federal Credit Union
Aiken
04.2023 - 10.2024
- Achieved and exceeded sales and service targets.
- Assisted members with account inquiries and transaction processing.
- Educated members about the financial products and services offered.
- Resolved and addressed members' concerns by utilizing effective communication and problem-solving skills.
Business Analyst
Centerra-SRS
Aiken
01.2021 - 11.2022
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to gather requirements and develop solutions.
- Developed detailed documentation for business requirements and system specifications, while rebuilding the S/RID Program through collaboration.
- Served as the Subject Matter Expert (SME) for Standards, Requirements Implementation Documentation, Procedures, and Policies with the Department of Energy (DOE) and Contractors.
- Served as a Project Manager for the implementation of the Forms and Procedures Program.
- Streamlined the models by gathering information, managing prioritization, and allocating resources.
Client Service Representative
Bank of America
10.2007 - 12.2017
- Enhanced client retention by 10% through follow-up calls and monthly satisfaction surveys.
- Demonstrated excellence in client relations, resulting in increased loyalty.
- Trained and motivated an 8-member team to consistently achieve monthly performance targets.
- Provided personalized financial services, surpassing daily operational goals.
- Conducted risk management measures to uphold quality and ethical service standards.
- Assisted in administering established regulations and policies effectively.
- Identified products aligned with customer financial needs, exceeding sales objectives.
- Achieved #1 ranking in Q3 and #2 ranking in Q4 of 2017.
Chaplain
US Army Reserve
Fort Jackson
04.2011 - 05.2017
- Conducted religious services and ceremonies for diverse military personnel.
- Provided spiritual guidance and counseling support during crises and personal challenges.
- Collaborated with leaders to identify and address spiritual needs of troops.
- Led training sessions on ethical decision-making and moral leadership.
- Engaged in community outreach initiatives to enhance military connections.
- Developed programs to promote resilience and morale among service members.
- Prepared materials for daily devotions, prayer meetings, and Bible studies.
- Gathered information to support spiritual development activities.
Education
Bachelor of Science - Organizational Management
Claflin University
Orangeburg, SC05.2010
MBA - Financial Management
Columbia International University
Columbia, SCPh.D. - Christian Business Development
School of The Great Commission
Orangeburg, SCSkills
- Detail-oriented communication skills
- Analytical thinking
- Problem solving
- Vision casting and execution
- Budgeting and forecasting
- Pastoral care and chaplaincy
- Community and faith-based leadership
- Counseling and active listening
- Financial stewardship and banking
- Grant coordination and compliance
- Project and program management
- Relationship building and team coordination
- Teaching support and student advocacy
Other Professions
- Business Finance Manager for a Non-profit Organization – 3 years
- Professional Teller/Customer Service – 10 years
- Basketball & Volleyball Coach/Mentor – 3 years
- Grant Coordinator – 3 years
- Instructional Aid – 1 year
- Professional Housing Consultant – 3 years
- Freelance Photographer – 30 years
- Community Developer/Project Manager – 3 years
- Licensed Minister of the Gospel of Jesus Christ – 15 years
- Chaplain – 14 years
- Army Reserves Officer – 6 years
- Student Athlete – 9 years
- Certified Financial Counselor (07/30/24)
Professional Highlights
- Worked with Community Developers and High School teacher educating Youth/Families about SRP memberships, banking, finances and money management skills.
- Exceeded goals after being hired within 9 months.
- Individually did over $1 million in loan products in the 1st year at SRP.
- Assisted and saved SRP $31,000 in potential loss and salvaged relationship with Members.
- Saved Bank of America (BOA) $300K by monitoring and auditing internal controls.
- Recognized for providing unmatched client relations and selected to serve in 8 BOA locations nationwide.
- Ranked #1 for stellar workplace performance on the Financial Center Team in 2008.
- Increased sales by 6%, yielding $500K in annual sales of manufactured homes in Aiken Barnwell and surrounding counties.
- Managed, Analyzed, Processed business finances and operational structure to current changes.
Certification
Certification & Licensing as a Chaplain
References
- Available upon request
Timeline
Member Service Representative
SRP Federal Credit Union
04.2023 - 10.2024
Business Analyst
Centerra-SRS
01.2021 - 11.2022
Chaplain
US Army Reserve
04.2011 - 05.2017
Client Service Representative
Bank of America
10.2007 - 12.2017
Bachelor of Science - Organizational Management
Claflin University
MBA - Financial Management
Columbia International University
Ph.D. - Christian Business Development
School of The Great Commission