Melissa Blocker
Summerville,SC
Summary
Positive and diligent portfolio manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 19 years of Community Management experience paired with goal-oriented and performance-minded approach.
A Proper Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Association Manager
Poston Community Management
04.2016 - Current
- Managed 14 communities
- Handled approximately 40 to 50 incoming calls and emails per day.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Invoice and collect assessments.
- Kept properties in compliance with local, state, and federal regulations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Communicated effectively with owners, residents, and on-site associates.
- Prepared and attended all Board and Annual meetings.
- Negotiate contracts.
- Selected, supervised, and discharge fo all personnel and service providers.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts.
Community Association Manager
Southern Community Services
05.2007 - 04.2016
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Invoice and collect assessments.
- Kept properties in compliance with local, state, and federal regulations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Communicated effectively with owners, residents, and on-site associates.
- Prepared and attended all Board and Annual meetings.
- Negotiate contracts.
- Selected, supervised, and discharge fo all personnel and service providers.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts.
Customer Service Representative
Stein Mart
09.2003 - 01.2007
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
Education
Bachelor of Science - Business Adminstration
College Of Charleston
Charleston, SC05-2007
High School Diploma -
Wando High School
Mt. Pleasant, SC05.2001
Skills
- HOA oversight
- Board of directors support
- Vendor relationship development
- Community regulations expertise
- Budget planning
Accomplishments
CMCA and AMS certified
Certification
- Lifeguard Certification
- First Aid and CPR/AED Certification
Timeline
Community Association Manager
Poston Community Management
04.2016 - Current
Community Association Manager
Southern Community Services
05.2007 - 04.2016
Customer Service Representative
Stein Mart
09.2003 - 01.2007
High School Diploma -
Wando High School
Bachelor of Science - Business Adminstration
College Of Charleston