Melissa Blunt
Myrtle Beach
Summary
Dynamic Regional General Manager at Connie Health with a proven track record in strategic planning and operations management. Spearheaded initiatives that enhanced customer satisfaction and boosted team productivity. Renowned for cultivating high-performing teams through effective coaching and mentoring, while implementing quality control measures to uphold industry standards.
Experienced with overseeing multiple regional operations and ensuring streamlined processes. Utilizes strong leadership and strategic planning to drive business growth and team success. Track record of effective communication and problem-solving in complex scenarios.
Overview
8
8
years of professional experience
Work History
Regional General Manager
Connie Health
08.2024 - 03.2025
- Implemented performance metrics to evaluate employee success, guiding professional development opportunities accordingly.
- Collaborated closely with marketing teams to develop targeted campaigns that drove customer acquisition within the region.
- Promoted a customer-centric approach within the region to ensure consistent delivery of exceptional service experiences.
- Implemented quality control measures that ensured adherence to company standards across all aspects of regional operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Manager
Keen Insurance {Subsidiary of Connie Health}
09.2023 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Telesales Success Supervisor
Ensurem
02.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Prelicensing Trainer | Telesales Supervisor
Everise
07.2020 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
QA Specialist | Telesales Trainer
Choice Health Insurance
08.2017 - 07.2020
- Ensured compliance with industry standards and regulations through diligent adherence to established QA procedures and guidelines.
- Assisted in root cause analysis investigations, leading to more efficient problem-solving techniques within the team.
- Facilitated effective communication between QA, development, and management teams through regular status updates on ongoing projects, including progress reports and issue tracking metrics.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Reported problems and concerns to management.
Education
High School Diploma -
Bessemer City High School
Bessemer City, NC06-2007
Skills
- Operations management
- Staff management
- Strategic planning
- Sales leadership
- Process improvement
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
Timeline
Regional General Manager
Connie Health
08.2024 - 03.2025
Sales Manager
Keen Insurance {Subsidiary of Connie Health}
09.2023 - 07.2024
Telesales Success Supervisor
Ensurem
02.2022 - 06.2023
Prelicensing Trainer | Telesales Supervisor
Everise
07.2020 - 02.2022
QA Specialist | Telesales Trainer
Choice Health Insurance
08.2017 - 07.2020
High School Diploma -
Bessemer City High School
Similar Profiles
Chelsea RameyChelsea Ramey
Licensed Insurance Agent at Connie HealthLicensed Insurance Agent at Connie Health
Marilyn WatsonMarilyn Watson
MEDICARE SALES AGENT at Connie HealthMEDICARE SALES AGENT at Connie Health
CRYSTOL BRASSCRYSTOL BRASS
Senior Client Education & Process Analyst at CONNIE HEALTH INC.Senior Client Education & Process Analyst at CONNIE HEALTH INC.