MELISSA BROSKIE
Simpsonville
Summary
Proficient in bookkeeping and financial reporting, with a solid record of supporting organizational operations. Skilled in maintaining accurate financial records and resolving discrepancies, enhancing both team performance and customer experiences. Strong organizational and problem-solving abilities contribute to effective management in dynamic settings.
Overview
18
18
years of professional experience
Work History
Extended Day Program (EDP) Bookkeeper
Greenville County Schools
Greenville
08.2024 - Current
- Collect and accurately record daily financial payments using Cash Receipts Manager (CRM).
- Collaborate closely with the EDP Director to reconcile fee ledgers and resolve discrepancies.
- Prepare and print financial reports for the EDP Director.
- Process bank deposits and maintain organized financial records.
- Print and distribute parent receipts to teachers’ mailboxes.
- Provide families with tax documentation upon request.
Stay-at-Home Parent
Self
Simpsonville
07.2017 - 08.2024
- Scheduled medical appointments and coordinated school calendars for three children, one undergoing leukemia treatment.
- Directed household operations by managing budgets, schedules, and logistics for a family of five.
- Handled financial responsibilities by ensuring timely bill payments and finding cost-saving measures.
- Designed educational activities to foster children's learning and development.
- Facilitated conflict resolution among children with mediation techniques.
- Recorded daily observations, including activity details, meals, and medications.
Call Center Pharmacy Technician
Veterans Affairs Medical Center
Northport
01.2014 - 06.2017
- Excelled in fast-paced call center environment, leveraging strong interpersonal and communication skills to effectively manage multiple inquiries.
- Assisted patients with medication status updates, tracked packages, and resolved mail-order issues to ensure timely delivery.
- Processed Veterans’ prescription refill requests accurately and efficiently.
- Researched and resolved customer concerns, providing alternative solutions to enhance patient satisfaction.
- Verified and updated patient demographic and contact information.
Certified Pharmacy Lead Technician
CVS/Pharmacy
Long Island
01.2009 - 01.2016
- Managed pharmacy opening and closing procedures while ensuring compliance with company and HIPAA standards.
- Processed prescriptions accurately and efficiently, enhancing customer satisfaction.
- Resolved insurance claim rejections and prior authorizations, ensuring seamless billing for patients.
- Specialized in Auto Rx and Workers’ Compensation claims processing.
- Maintained proper drug storage procedures, controlled substance records, and inventory management.
- Ordered medications and monitored inventory levels to maintain adequate stock.
- Communicated effectively with patients and healthcare professionals, fostering strong relationships and clear information exchange.
- Assisted in training staff and maintaining efficient pharmacy operations.
Assistant Store Manager
CVS/Pharmacy
Rockville Centre
01.2008 - 01.2009
- Oversaw daily opening and closing store operations to ensure smooth workflow.
- Supervised cash handling procedures and ensured accurate drawer balances to maintain financial integrity.
- Collaborated with Store Manager to analyze sales data, identifying trends and opportunities for enhancing store performance.
- Delivered exceptional customer service and resolved customer concerns promptly.
- Supported team development by fostering a positive and collaborative work environment.
- Maintained strong vendor relationships and assisted with inventory control.
Education
Certified Pharmacy Technician (CPhT) -
Pharmacy Technician Certification Board (PTCB)
Long Island, NY03-2013
Associate of Applied Science - Criminal Justice
Nassau Community College
Garden City, NY12-2004
Certificate in Esthetics, Skin, Nail, and Hair Care -
Jon Louis School of Beauty
Levittown, NY01-1999
High School Diploma -
G.W. Hewlett High School
Hewlett, NY06-1997
Skills
- Bookkeeping expertise
- Financial data management
- Financial reporting analysis
- Microsoft Office proficiency
- Organizational skills
- Time management
- Client relationship management
- Collaborative project coordination
- Communication proficiency
References
Available upon request.
Affiliations
- Volunteer Home Owners Assossiation (HOA) Board Member, River Shoals Community
Simpsonville, SC
2022 – Present - Volunteer Facebook Page Administrator, River Shoals Community FB Page
Simpsonville, SC
2022 – Present
Timeline
Extended Day Program (EDP) Bookkeeper
Greenville County Schools
08.2024 - Current
Stay-at-Home Parent
Self
07.2017 - 08.2024
Call Center Pharmacy Technician
Veterans Affairs Medical Center
01.2014 - 06.2017
Certified Pharmacy Lead Technician
CVS/Pharmacy
01.2009 - 01.2016
Assistant Store Manager
CVS/Pharmacy
01.2008 - 01.2009
Certified Pharmacy Technician (CPhT) -
Pharmacy Technician Certification Board (PTCB)
Associate of Applied Science - Criminal Justice
Nassau Community College
Certificate in Esthetics, Skin, Nail, and Hair Care -
Jon Louis School of Beauty
High School Diploma -
G.W. Hewlett High School