Melissa Burns
Myrtle Beach
Summary
Hardworking and passionate. Ready to help team achieve company goals. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
05.2024 - 12.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
General Manager
Dunkin Donuts
02.2018 - 01.2020
- Completed inventory purchases and oversaw ordering trucks.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Server
Wahoo Seafood
04.2018 - 12.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Shift Manager/Key Holder
Dunkin Donuts
05.2014 - 02.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided sales feedback to management to address concerns in sales reports.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Completed store opening and closing procedures.
- Opened and closed store six days per week by counting registers, making deposits and storing and filing all daily paperwork.
Bartender Shift Manager
Beef 'O' Brady's
11.2012 - 05.2014
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Diploma -
Bethel Girls Academy
Petal, MSSkills
- Conflict Resolution
- Fast learner
- Time management
- Attention to detail
Timeline
Barista
Starbucks
05.2024 - 12.2024
Server
Wahoo Seafood
04.2018 - 12.2019
General Manager
Dunkin Donuts
02.2018 - 01.2020
Shift Manager/Key Holder
Dunkin Donuts
05.2014 - 02.2017
Bartender Shift Manager
Beef 'O' Brady's
11.2012 - 05.2014
High School Diploma -
Bethel Girls Academy
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