Melissa Rollins
Greer
Summary
Dedicated event captain with a history of meeting company goals, utilizing consistent, and organized practices to achieve excellence. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Self-motivated to ensure quality is adhered to in every aspect of the job. Industrious Banquet Captain well-versed in corporate event management and venue procurement demonstrated over 10 plus years. Eager to contribute to furthering the Grand Bohemian mission through hard work, dedication and catering industry expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet Captain
Grand Bohemian Lodge Greenville
01.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environments devoted to customer satisfaction.
- Hired, organized, and trained staff on service training, educated employees on resetting tables, relaying orders to cooks, and upselling food and beverages.
- Directed and managed banquet functions for hundred plus-person events.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Closing out checks on CITY, and closing out captains reports on each function.
Banquet Bartender
Grand Bohemian Lodge Greenville
08.2022 - Current
- Staging and preparation of large, and small private events.
- Follows the BEO to ensure all functions operate accordingly.
- Event lead of multiple weddings indoor, and outdoor.
- Team leadership over fine dining serving, and events operations.
- Oversees organization of glassware, bar products, and any other amenities needed for such events.
- Supervision of food spread such as charcuterie, cake cutting, and buffets for large events.
Venue Event Manager
Old Cigar Warehouse
02.2014 - 07.2022
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Conducted on site visits/tours for prospective clients.
Venue Event Manager
Westfield 405
02.2021 - 01.2022
- Supervised day to day operations for vendors and event staff.
- Conducted on site visits/tours for prospective clients.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
Operations Assistant
High Spirits Hospitality
07.2014 - 07.2022
- Managed weekly inventories for all events throughout the week.
- Staged and prepped product for outgoing events.
- Led training exercises for new hires, bartenders, and event captains.
- Worked as an event captain on offsite events.
- Assisted operations manager with planning of routine operations and special projects.
- Developed and cultivated relationships with club VIP's and respective guests.
- Improvised and suggested new strategies and tactics for improvements.
- Solved problems timely and effectively, ensuring customer satisfaction.
Event Captain
High Spirits Hospitality
07.2014 - 07.2022
- Oversaw preparation and management of events.
- Cross trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Fulfilled contractual obligations to ensure clients were satisfied with their events/functions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Banquet Supervisor
Hubbell Lighting
12.2011 - 06.2014
- Directed and managed banquet functions for up to 200 guest events.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegate tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Followed safety procedures and incorporated safety equipment to reduce injury.
Education
Haywood Community College
High School Diploma -
Pisgah High School
Skills
- Team Member Development
- Staff Leadership
- Customer Support
- Event Management
- Policy and Procedure Adherence
- Friendly and Professional
- Attentive to Detail
Certification
- ServSafe certified
- ABC Bartending School
Timeline
Banquet Captain
Grand Bohemian Lodge Greenville
01.2023 - Current
Banquet Bartender
Grand Bohemian Lodge Greenville
08.2022 - Current
Venue Event Manager
Westfield 405
02.2021 - 01.2022
Operations Assistant
High Spirits Hospitality
07.2014 - 07.2022
Event Captain
High Spirits Hospitality
07.2014 - 07.2022
Venue Event Manager
Old Cigar Warehouse
02.2014 - 07.2022
Banquet Supervisor
Hubbell Lighting
12.2011 - 06.2014
- ServSafe certified
- ABC Bartending School
Haywood Community College
High School Diploma -
Pisgah High School
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