Melissa Carlyle
Charleston
Summary
Organized professional experienced in coordinating and executing large- and small-scale events simultaneously to running restaurant operations. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of Catering / Events Manager
Mex 1 Coastal Cantina
Charleston
08.2025 - Current
- Coordinated event logistics for diverse gatherings at a popular coastal cantina.
- Managed vendor relationships to ensure quality service and product delivery.
- Oversaw setup and breakdown of event spaces, ensuring efficient transitions.
- Collaborated with marketing teams to promote events through social media channels.
- Trained staff on customer service standards during large-scale events.
- Facilitated communication between clients and internal teams for seamless execution.
- Resolved guest inquiries and issues promptly to enhance overall experience.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as primary contact person responsible for responding to inquiries about events.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Maintained relationships with existing partners while cultivating new ones.
- Monitored event budgets to ensure accuracy and efficiency in spending.
Assistant General Manager
Mex 1 Coastal Cantina
Charleston
03.2025 - Current
- Coordinated daily operations for a vibrant coastal dining environment.
- Managed staff scheduling to ensure optimal service coverage.
- Oversaw inventory management to maintain supply levels and reduce waste.
- Trained new employees on service standards and operational procedures.
- Implemented customer feedback systems to enhance guest experiences.
- Assisted in menu development to align with seasonal trends and customer preferences.
- Facilitated team meetings to promote communication and resolve issues promptly.
- Monitored health and safety compliance throughout the establishment.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
General Manager
Firehouse Subs
Charleston
01.2024 - 03.2025
- Directed daily operations to ensure smooth restaurant functioning.
- Managed staff scheduling to optimize labor resources and efficiency.
- Oversaw inventory management, ensuring adequate stock levels and freshness.
- Implemented training programs to enhance employee performance and service quality.
- Maintained compliance with health and safety regulations throughout the establishment.
- Fostered a positive work environment to boost team morale and retention.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Laser Technician Manager / OWNER
Red heart creations
01.2015 - 01.2024
- Run day to day operations to include scheduling, marketing, website maintenance, equipment maintenance, customer service, inventory control, pricing, and design.
- Operated laser machinery to create custom designs for various projects.
- Maintained equipment through regular inspections and servicing procedures.
- Collaborated with design team to finalize specifications and project requirements.
- Managed workflow schedules to meet production deadlines efficiently.
- Implemented safety protocols to minimize risks during laser operations.
- Assisted in inventory management for materials and supplies used in projects.
EMT
Selma ems
01.2013 - 01.2015
- Provided high level care to patients in an emergency. Took care of truck maintenance as well as stock equipment and medication.
- Responded to emergency calls and provided immediate medical care to patients.
- Collaborated with healthcare teams to transport patients safely and efficiently.
- Monitored vital signs and recorded patient information during transport.
- Administered first aid and basic life support in high-pressure situations.
- Communicated effectively with dispatch and hospital staff for patient handoff.
- Operated emergency medical equipment, ensuring readiness for all situations.
- Maintained cleanliness and organization of medical supplies in the ambulance unit.
Bar Manager
N&N Sports Bar
01.2010 - 01.2013
- Managed daily bar operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on cocktail preparation and customer interaction techniques.
- Oversaw inventory management, ensuring stock levels met demand without excess waste.
- Implemented cost control measures to maintain budget compliance and reduce waste.
- Resolved customer complaints effectively, promoting a positive atmosphere in the bar.
- Collaborated with suppliers to source high-quality products for the bar offerings.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Education
business degree -
Johnson Community College
NC04-2026
emergency medical technician certification -
01-2011
Skills
- Leadership
- Problem solving
- Time management
- Organization
- Marketing
- Project Management
- Event management
- Customer service
- Team leadership
- Budget management
- Inventory control
- Staff training
- Marketing strategy
- Vendor relations
- Vendor relationship management
- Customer service-driven
- Deadline management
- Operations oversight
- Crisis management
Certification
ServSafe
Timeline
Head of Catering / Events Manager
Mex 1 Coastal Cantina
08.2025 - Current
Assistant General Manager
Mex 1 Coastal Cantina
03.2025 - Current
General Manager
Firehouse Subs
01.2024 - 03.2025
Laser Technician Manager / OWNER
Red heart creations
01.2015 - 01.2024
EMT
Selma ems
01.2013 - 01.2015
Bar Manager
N&N Sports Bar
01.2010 - 01.2013
business degree -
Johnson Community College