Melissa Chalfant
Fort Mill
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on professional challenges.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
Blue Ridge Companies/Willow Bridge Property Company
Fort Mill, South Carolina
12.2023 - 12.2025
- Oversaw management of 448-unit property, ensuring operational efficiency and tenant satisfaction.
- Managed resident transfers and service requests, ensuring efficient handling of move-out notices.
- Managed lease renewal processes and resident retention initiatives to ensure high occupancy rates and tenant loyalty.
- Facilitated effective communication with residents to resolve issues and enhance satisfaction.
- Oversaw rent collection processes, managed delinquency communications, and maintained accurate rent posting records.
- Performed detailed inspections of vacancies and make-ready units, ensuring compliance with operational guidelines and aesthetic requirements.
- Assessed overall property landscape and infrastructure to pinpoint violations and prioritize needed repairs.
Assistant Property Manager
Berkley Hall Management
Fort Mill, South Carolina
02.2021 - 02.2022
- Oversaw management of 340-unit luxury apartment community, ensuring compliance with legal lease documentation.
- Managed rent collection, posting, and deposit processes with accountability.
- Increased resident retention by efficiently processing renewals. Improved community visibility through precise updates on rental websites. Delivered actionable market insights by conducting comprehensive surveys.
- Assisted with property management tasks as needed, including scheduling and following up with vendors, conducting unit walk-throughs, performing move-out inspections, and collaborating with maintenance supervisors and technicians.
- Supervised leasing agents and facilitated apartment showings and leasing activities as required.
- Transitioned from position following property sale on 2/11/22.
Leasing Agent
GCI Residential
Charlotte, North Carolina
09.2020 - 02.2021
- Temporary position through BG Staffing Agency - responsible for the leasing, filing, and touring prospective renters.
- Assisted residents by addressing service requests and responding to inquiries through email and phone communication.
- Executed comprehensive file audits for entire property to ensure compliance and accuracy.
- Assisted property manager in daily operations and administrative tasks. Collaborated with the assistant to streamline communication processes. Supported team efforts to maintain property standards.
- Collaborated with maintenance team to enhance operational efficiency.
Office Manager
Bella Staging and Design
Charlotte, North Carolina
02.2019 - 12.2019
- Oversaw daily operations of a high-traffic staging company.
- Achieved timely project delivery through effective scheduling and logistics coordination. Improved inventory accuracy and availability through diligent management practices. Enhanced social media presence, resulting in increased audience engagement and brand awareness.
- Facilitated collaboration between staging and warehouse teams to enhance operational efficiency.
- Oversaw communication channels by addressing all phone calls and emails, maintaining a high standard of responsiveness. Coordinated the timely distribution of contracts and invoices to enhance client relations.
- Managed collection efforts on past due invoices while executing general office duties.
- Presented insights on staging advantages to real estate professionals and interested clients to enhance property appeal.
- One Year Temporary Position
Assistant Property Manager
Ram Partners, LLC
Charlotte, North Carolina
04.2018 - 02.2019
- The Enclave at Rivergate
Leasing Agent
Carter Haston Property Management
Charlotte, North Carolina
12.2017 - 04.2018
- The Addison at South Tryon
Pro Shop Assistant
Waterford Golf Club
Rock Hill, South Carolina
01.2017 - 12.2017
Server/Hostess
Jocks and Jills Sports Grill
Charlotte, North Carolina
06.2011 - 01.2014
Receptionist
Elite Physical Therapy
Charlotte, North Carolina
05.2010 - 05.2011
Personal Banker/Customer Service Representative
Florida Capital Bank
Tampa, Florida
11.2006 - 01.2010
Education
High School Diploma -
Monadnock Regional High School
Swanzey, NHSkills
- Customer service workshops
- Efficient data entry
- Customer-focused phone skills
- Proficient in typing at 50 WPM
Timeline
Assistant Property Manager
Blue Ridge Companies/Willow Bridge Property Company
12.2023 - 12.2025
Assistant Property Manager
Berkley Hall Management
02.2021 - 02.2022
Leasing Agent
GCI Residential
09.2020 - 02.2021
Office Manager
Bella Staging and Design
02.2019 - 12.2019
Assistant Property Manager
Ram Partners, LLC
04.2018 - 02.2019
Leasing Agent
Carter Haston Property Management
12.2017 - 04.2018
Pro Shop Assistant
Waterford Golf Club
01.2017 - 12.2017
Server/Hostess
Jocks and Jills Sports Grill
06.2011 - 01.2014
Receptionist
Elite Physical Therapy
05.2010 - 05.2011
Personal Banker/Customer Service Representative
Florida Capital Bank
11.2006 - 01.2010
High School Diploma -
Monadnock Regional High School