Melissa Dixon
Moncks Corner,SC
Summary
I am a proven successful medical practice manager with over twenty-five years of management experience in the healthcare industry with multiple specialties to include Orthopedics, Urology, and Oncology. My experience includes management of physicians, nursing, and support staff with multiple locations. I have had the pleasure of opening new offices from the ground floor which entailed being involved in the budgeting, building, staffing, business licenses, DHEC approval for equipment, and all the other small details to create a profitable and successful medical practice. I am knowledgeable in the licensure process for new physicians and physician extenders joining the group from outside states and the credentialing process for insurance payers. I have great knowledge and hands on experience with revenue cycle management and enjoy being involved in that area of the practice. My expertise in the medical field is the ability to manage multiple locations while ensuring the best possible care for patients. I have been directly involved in managing the revenue cycle of a multiple physician office and successful in increasing revenue by capturing all billable charges, coding audits, and appeal processes. I have excellent rapport with physicians, hospital management, and other practice managers that I communicate with on a daily basis. I am professional in my relationships with work clientele, and if asked I would have to say my best attribute for my role is that I am diligent and trust worthy with confidential information and work very well under stressful situations. I work with minimal supervision and welcome new adventures in my career.
Overview
34
34
years of professional experience
Work History
Practice Manager III
HCA Physicians Services Group-TRAUMAcare and Acute Surgical Services/Trident Orthopedics
02.2018 - Current
- My role as the Practice Manager III for twenty-two physicians/APP as well as support staff of twenty employees for a Multi-specialty practice within HCA PSG South Atlantic Division.
- The practice consists of Orthopedic Trauma, Trauma Team for HCA, and Neurosurgery all under one combined group.
- As the practice manager, I am required to meet Key Result Areas which are goals of increasing new patient volume, patient satisfaction, charge lag, meeting budget monthly, and employee turnover.
- I have been successful in meeting these goals every year since I have been employed at HCA.
- I am responsible for the day-to-day operations of the outpatient clinic to ensure ultimate patient healthcare experience.
- In my role as the manager, I am required to perform licensure enrollment for all clinical staff and onboarding new staff from medical licenses, DEA, CDS, and other necessary credentialing items.
- I am fluent in Onbase, Concur, Kronos, Lawson, and many other software programs that are necessary for HCA call pay, invoices, HR reviews and evaluations.
- I am involved in the interviewing process for all staff here at the practice from physicians to PAs and to include support staff as well.
- I am the main point of contact for my physicians to arrange and schedule travel and conferences when needed and submit for travel reimbursement.
- I work in a very fast-paced practice with many moving parts and people to which my ability to multi-task and work independently to meet deadlines is required and a necessity.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Practice Administrator/Revenue Cycle Manager
Palmetto Adult and Children's Urology
10.2010 - 01.2018
- Practice Administrator for a multi physician Urology office in Charleston SC with three locations.
- I am responsible for a staff of 18 employees to include clinical as well as front office employees.
- I work to ensure that the daily operations of the practice are compliant with HIPPA, DHEC, OSHA, and other federal regulations.
- I manage the payroll, A/R, insurance contracts, and meetings for the physicians.
- I assist with coding, billing, collections, surgery scheduling, patient complaints, and all HR issues on a daily basis.
- I am also responsible for interviewing new job candidates and completing background checks for new hires.
- I am responsible to create monthly spreadsheets for A/R as well as many other necessary reports with Excel, MS Word, and various EMR programs.
- The daily operations of the three locations are the main focus of my position to ensure that the physicians' schedule runs as smoothly as possible and our practice portrays a positive and caring atmosphere.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
Practice Administrator/Billing Manager
Sumter Neurology/Santhill Diagnostics
04.2004 - 10.2010
- Practice Administrator as well as Billing Manager for a solo physician practice with multiple locations.
- I was responsible for a staff of 6 employees to include payroll, scheduling, compliance with HIPPA, OSHA, DHEC, and other various regulatory programs.
- I also performed all of the medical coding of claims, billing, patient collections, bank deposits, monthly reports and other various duties as needed.
- I also arranged travel plans and managed meetings with other physicians and medical offices.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
Billing Manager
Charleston Cancer Center
01.1999 - 04.2004
- Billing manager for Oncology/Hematology practice with four full time physicians.
- Included in my daily responsibilities were coding, auditing charts, daily bank deposits, and management of billing staff.
- I managed the AR, performed appeals for denied claims, met with patients for financial counseling and billing concerns.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
Administrative Assistant/Billing
MUSC-Storm Eye Institute-Pediatric Cardiology-Billing Office
06.1991 - 12.1999
- I held administrative positions as well as billing positions while I was employed at MUSC.
- I worked in various departments where I performed administrative duties to include scheduling, registration, insurance confirmation, financial counseling, as well as billing and coding of medical claims.
- I worked closely with physicians to ensure correct coding and documentation rules were followed and appealed denied claims.
Education
Diploma - General Studies
Stratford High School
Goose Creek SC 08.1989
Skills
- Proficient in MS Office
- Excel spreadsheet management
- Medinformatix
- Centrix
- Mysis
- CPT/ICD Coding
- EClinical Works proficiency
- Experienced in QuickBooks software
- Proficient in ICD-10 and CPT coding
- Employee performance
- Medical personnel recruitment
- Performance metrics
Timeline
Practice Manager III
HCA Physicians Services Group-TRAUMAcare and Acute Surgical Services/Trident Orthopedics
02.2018 - Current
Practice Administrator/Revenue Cycle Manager
Palmetto Adult and Children's Urology
10.2010 - 01.2018
Practice Administrator/Billing Manager
Sumter Neurology/Santhill Diagnostics
04.2004 - 10.2010
Billing Manager
Charleston Cancer Center
01.1999 - 04.2004
Administrative Assistant/Billing
MUSC-Storm Eye Institute-Pediatric Cardiology-Billing Office
06.1991 - 12.1999
Diploma - General Studies
Stratford High School
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