MELISSA DONEGAN
CONWAY
Summary
Flexible and hardworking with the drive to succeed. Dedicated and focused assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals.
Overview
11
11
years of professional experience
Work History
Key Holder/ Team Lead
Johnson & Murphy
01.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
LABORER
Manpower/Gentex
03.2018 - 02.2019
- Constructed military helmets ensuring safety compliance; improved efficiency by refining processes
- Managed documentation for product traceability, enhancing accountability throughout production
- Collaborated with teams to streamline workflows, meeting tight deadlines with precision
- Analyzed production data to resolve bottlenecks, boosting manufacturing efficiency
- Contributed insights for product improvements, enhancing functionality of protective gear
- Optimized production timelines for military protective equipment, consistently meeting demanding project deadlines while maintaining quality standards
- Worked seamlessly within diverse teams to enhance production efficiency, offering valuable insights for process improvements and product enhancements
- Analyzed production processes to identify bottlenecks, implementing targeted solutions that enhanced overall manufacturing efficiency for military protective gear
CERTIFIED NURSE AIDE
Forest City Nursing and Rehab Center
06.2017 - 01.2018
- Managed resident care needs, ensuring comfort and dignity
- Supported daily living activities, enhancing resident well-being
- Collaborated with team to address resident concerns promptly
- Implemented care plans, improving resident satisfaction
- Managed comprehensive care for residents, ensuring timely assistance with ADLs, meals, and personal hygiene, resulting in improved quality of life and resident satisfaction
- Meticulously oversaw resident care, including dressing, feeding, and toileting, while maintaining accurate records and adhering to strict healthcare protocols
- Provided compassionate, individualized care to residents, fostering a nurturing environment and building strong relationships with patients and their families
- Worked seamlessly with interdisciplinary teams to develop and implement personalized care plans, enhancing overall resident well-being and comfort
- Introduced creative solutions to streamline daily care routines, optimizing efficiency while maintaining high standards of resident care and dignity
- Championed resident-centered care, fostering independence and dignity while addressing individual needs, resulting in enhanced quality of life for seniors
LABORER
Cory and Associates
05.2014 - 06.2017
- Constructed precise wiring harnesses for diverse industries, ensuring high-quality connections
- Consistently delivered high-quality wire assemblies, meeting strict industry standards and enhancing product reliability for diverse applications
- Analyzed complex wiring diagrams to optimize assembly processes, improving efficiency and reducing errors in harness production
- Worked seamlessly with cross-functional teams to streamline production workflow, contributing to improved overall manufacturing output
- Proposed and implemented process improvements in wire assembly techniques, leading to enhanced product quality and reduced production time
- Meticulously assembled wire harnesses, adhering to precise specifications and maintaining stringent quality standards for diverse industrial applications
- Spearheaded process improvements in wire assembly techniques, resulting in enhanced product quality and reduced production time
Education
Penn Foster
03.2025
Diploma -
Wallenpaupack Area High School
06.2006
Skills
- Microsoft programs
- People skills
- Attention to detail
- Time management
- Problem solving
- Interpersonal skills
- Teamwork
- Accountability
Hobbies and Interests
- Reading
- Swimming
- Playing with my kids
Timeline
Key Holder/ Team Lead
Johnson & Murphy
01.2025 - Current
LABORER
Manpower/Gentex
03.2018 - 02.2019
CERTIFIED NURSE AIDE
Forest City Nursing and Rehab Center
06.2017 - 01.2018
LABORER
Cory and Associates
05.2014 - 06.2017
Penn Foster
Diploma -
Wallenpaupack Area High School
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