Melissa Favors
Bluffton
Summary
Dynamic Customer Service Representative with a proven track record at Bank of America, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, achieving high loyalty rates. Expert in providing tailored banking solutions, fostering strong client relationships, and driving business growth through effective networking.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Bank of America
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Relationship Banker
Bank of America
01.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Cultivated strong customer relationships by providing tailored advice and services.
Education
High School Diploma -
North Augusta High School
North Augusta, SC06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Relationship Banker
Bank of America
01.2021 - Current
Customer Service Representative
Bank of America
High School Diploma -
North Augusta High School
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