Melissa Hogan
Greer
Overview
27
27
years of professional experience
Work History
HR Generalist II/Dayforce Expert User (HRIS)
Auria Solutions
03.2018 - Current
- Responsible for payroll in two locations (Spartanburg, SC and Old Fort, NC) for approximately 800 hourly employees. Process promotions, rate changes, terminations and other changes affecting human resources/payroll.
- Process and maintain employee personnel records including new hire paperwork, I9, status changes, terminations, exit interviews and performance appraisals.
- Assist managers with employee relations by following attendance and discipline policies.
- Prepare and conduct training and orientation for all hourly employees.
- Process unemployment claims and hearings, FMLA case management, leave of absence requests and DOL and EEOC claims and reporting.
- Assist EHS Manager with workers compensation case management including investigations and action plans. Serve on Safety Committee as a First Responder to all incidents and/or accidents.
- Partner with HR manager on all diversity and inclusion initiatives, performance and talent management process.
- Assist in full recruitment such as placing ads on internal/external job boards, conduct initial interviews and arranging second interviews, make job offers, and coordinate start dates.
- Manage benefit enrollment meetings, resolve conflicts between employees and providers, and coordinate health fair.
- Conduct conflict resolution, harassment, sexual assault, ADA and diversity training.
Customer Service Representative
IEWC
05.2016 - 03.2018
- Process customer orders and confirmations in SAP with speed and accuracy. Monthly average = 1,300 lines per month 99.86% Accuracy Rate.
- Respond to customer requests for information in a timely manner.
- Collaborate with the customer on their needs and proactively resolve problems.
- Provide technical information on products to facilitate sale.
- Expedite customer orders.
- Answer customer telephone calls promptly.
- Process incoming mail, email, and faxes.
- Work independently and make solid contributions with minimal direct supervision in a fast-paced environment.
- Works with the appropriate Territory Manager or Account Manager to service the customer on any changes in the Customer Master file.
- Identify opportunities to cross-sell/up-sell products/services while working with the customer.
- Make changes to orders, back orders, shipping delays as needed/required to process or cancel an order.
- Ensure customer and material information is updated promptly and regularly in SAP.
- Fill requests for samples and giveaways.
- Perform filing activities and information retrieval, as needed.
- Create and run sales reports and mailing lists, as requested.
- Complete and maintain all required paperwork, quotes, records, reports, and documentation.
- Secure and communicate through the CRM for growth opportunities uncovered through dialog with existing customers.
- Actively participate in opportunities to improve individual knowledge of the company, products, markets and systems.
- Follow a path of continuous improvement, using both internal and external resources to enhance technical knowledge and sales skill levels.
- Proactively collaborate with the other team members to provide support and share information to ensure daily tasks get completed for the whole office/business unit.
- Maintain technical competency and customer service skills.
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
- Member of Employee Stakeholder Committee. Plan employee outings, community service events and various other employee events.
DSD Pricing Assistant (Merchants Distributors, LLC)
Alex Lee, Inc.
01.2016 - 05.2016
- Receive Promotion Forms by email and fax from direct shipment vendors with price changes, promotions and specials.
- Change prices in system in a timely manner to be transmitted to customers.
- Provide monthly price books to vendors to ensure correct pricing.
- Adjust gross margins on DSD products to conform to contract guidelines with customers and vendors.
- Provide administrative support to VP of Merchandising and VP of Sales.
Customer Service Representative II (Merchants Distributors, LLC)
Alex Lee, Inc.
01.2015 - 01.2016
- Resolve customer complaints via phone, email, mail, or social media.
- Assist customers with placement of orders and credits.
- Handle product recalls.
- Inform customer of deals and promotions.
- Work with transportation department to ensure delivery of customer orders.
Administrative Assistant to the VP of Communications/VP of Human Resources
Alex Lee, Inc.
03.2001 - 01.2015
- Administer benefit plans for 200-250 inactive employees including COBRA, Retirees, and Long-Term Disability participants. Administer COBRA benefits through third party administrator (Benefit Concepts), programs for fulltime and parttime employees, provide Certificates of Insurance for active and inactive employees, and insure that inactive employee benefit programs comply with HIPAA standards. COBRA Certified in 2001, 2003 and 2007.
- Assist VP of HR with recruitment opportunities for new employees at job fairs and colleges by securing recruitment venue, catering and advertising.
- Assist VP of HR with implementation of Halogen Employee Review system. Collect data from more than 50 supervisors and create Employee Review reports.
- Provide support to two operating companies for active employee benefits (9,500 employees).
- Monitor company demographics through a semi-annual Demographic Report generated from queries in PeopleSoft.
- Provide other departmental statistics such as budget, time-off reporting, level tracking, organizational charts and VEBA.
- Provide support to Retirement Services including administration of fully company funded pension plan by distributing calculations, authorizing payments from financial institution, and organization of records.
- Perform daily activities such as administrative needs for SVP, HR Staff and other company executives, posting salaried positions throughout operating companies, oversee temporary employees in the building, coordinate employee mailings, and various communications.
- Design and administer employee recognition program.
- Promote and administer community involvement programs with Hickory Community Theatre that include organizing the Producer’s Night Gala for various productions, reviewing possible charitable organizations for employee donations, and securing partnerships with local businesses for co-sponsorships.
- Plan company annual meeting including marketing, audiovisual equipment contract, printing, security arrangements, venue accommodations, transportation, keynote speaker, agenda planning, and budgetary considerations.
Office Supervisor
Adecco
09.1998 - 02.2001
- Conduct extensive applicant interviews for positions in various manufacturing facilities.
- Recruit new temporary and permanent employees by advertising, coordinating and conducting recruitment seminars at various venues.
- Assist with 2 on-site temporary situations (Corning Cable Systems & Interlogix) by interviewing, staffing, payroll, employee coaching, and recruiting.
- Collect time and prepare payroll for 400 temporary employees on a weekly basis.
- Communicated with multiple customers and various management level regarding pay structures, identifying staffing requirements, negotiating pricing levels and payrates, establishing new relationships and providing overall customer service.
Education
Bachelor of Business Administration - undefined
Gardner-Webb University
Boiling Springs, NCMedical Office Assistant Program - undefined
King’s College
Charlotte, NC01.1991
Skills
- Microsoft Word, Excel, PowerPoint, Outlook, PeopleSoft Benefits Administration, TravisSoft, Org Plus, Adobe Acrobat Reader & Writer, JDA Time Management, IMS Pricing, Kofax Capture System, Halogen Employee Review System, SAP R3P System, ADP Enterprise, KRONOS, Ceridian Dayforce HCM, Career Builder Applicant Tracking
COMMUNITY SERVICE
NC Foothills Affiliate for Susan G. Komen for the Cure, Board of Directors – Event Manager, Hickory, NC
Timeline
HR Generalist II/Dayforce Expert User (HRIS)
Auria Solutions
03.2018 - Current
Customer Service Representative
IEWC
05.2016 - 03.2018
DSD Pricing Assistant (Merchants Distributors, LLC)
Alex Lee, Inc.
01.2016 - 05.2016
Customer Service Representative II (Merchants Distributors, LLC)
Alex Lee, Inc.
01.2015 - 01.2016
Administrative Assistant to the VP of Communications/VP of Human Resources
Alex Lee, Inc.
03.2001 - 01.2015
Office Supervisor
Adecco
09.1998 - 02.2001
Bachelor of Business Administration - undefined
Gardner-Webb University
Medical Office Assistant Program - undefined
King’s College