Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

MELISSA LANHAM

North Augusta

Summary

Dynamic Operations Manager at Foundever with a proven track record of enhancing performance efficiency by 80%. Skilled in effective communication and HRIS management, I excel in developing talent and implementing strategic initiatives that foster employee engagement and compliance, driving organizational success and reducing turnover rates.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Foundever
09.2021 - Current
  • Develop and train a team of 19 supervisors that improve performance efficiency by 80%
  • Conducts comprehensive interviews for employee placement, utilizing effective questioning techniques and behavioral assessment methods to identify top talent and ensure optimal organizational fit
  • Skillfully manages and maintains accurate administrative profiles for a diverse workforce of over 500 personnel, meticulously updating and organizing rosters to ensure optimal data integrity and facilitate efficient HR operations
  • Streamlines and enhances new hire training reports, implementing modifications to ensure comprehensive tracking of the employee lifecycle from onboarding to development, resulting in improved data accuracy and informed decision-making within the HR department
  • Strategically plans, leads, develops, coordinates, and implements robust policies, processes, training initiatives, and surveys to foster a culture of human resource compliance within the organization, ensuring alignment with legal requirements and industry best practices while promoting employee engagement and organizational success
  • Develop and implement a comprehensive 90-day attrition plan aimed at reducing employee turnover rates
  • Design and maintain an internal website for the client, providing daily updates and fostering employee engagement
  • Assist and manage Customer Relationship Management cases, ensuring timely resolution and maintain client satisfaction
  • Assists with EEOC/DOL claims and any other claims filed against the company, including gathering historical employment data and company data
  • Demonstrate strong organizational and communication skills while collaborating with cross functional teams to achieve departmental objectives
  • Maintain up-to-date records of employee timekeeping to ensure payroll compliance including payroll approvals and accurate coding
  • Verifies and enters personnel transactions for hourly and salaried employees
  • Analyzes/audits payroll for accuracy of preparation/posting
  • Create skilled knowledge enhancement plans that use root cause analysis to assist a team of mentors to perform above the client goal of 90%
  • Collaborates with HR managers and continuous improvement to review daily metric data and analyze internal resources relevant to project scope then use findings to identify gaps and conduct planning and road mapping
  • Provides constructive and timely performance evaluations
  • Handles disciplinary actions and termination of employees in accordance with company policy

Customer Success Manager

Foundever
01.2018 - 09.2021
  • Devised SMART action plans to solve problems, tracking and evaluating employee performance data, and identifying areas for improvement
  • Established and carried out schedules to guarantee proper workforce levels and effective resource use
  • Facilitated frequent training sessions for staff to ensure they have the abilities and information needed to do their jobs well
  • Oversaw and directed a group of front-line workers, offering direction and encouragement to ensure they reach performance requirements and accomplish goals
  • Maintained a healthy and safe work environment, making sure that corporate policies and health and safety requirements are followed
  • Handled employee relations difficulties, such as disputes or complaints, and consulted with HR as necessary to find solutions

Education

Doctor of Business Administration - Human Resource Management

Walden University
03.2025

Master of Human Resource Management - with Distinction

DeVry/Keller Graduate School of Management
Naperville, IL
02.2023

Bachelor of Science - Psychology

South Carolina State University
Orangeburg, SC
05.2016

Skills

  • Interpersonal Relationships
  • Quality Leadership
  • Performance Management
  • Effective Communication
  • Proficient in Excel
  • Proficient in Word
  • Proficient in PowerPoint
  • HRIS (SAP, UKG, HRConnect)
  • Exit Interviews and Processes
  • Problem Solving
  • Administering Disciplinary Procedures
  • Training Needs Analysis
  • Performance Management Systems
  • Analyzing and designing work
  • Human Resource planning
  • Recruiting
  • Selection
  • Training and development
  • Compensation
  • Employee relations

Affiliations

  • Society for Human Resource Management Member (SHRM)
  • Alpha Chi National Honor Society
  • The National Society of Leadership and Success

Certification

Licensed Insurance Specialist

Accomplishments

  • Top performing operations manager for Q1, Q2, Q3, Q4 (2023) in a line of business with 200+ employees.
  • Top performing coach/team manager consistently from 04/18 to 04/19.
  • Nominee for The National Society of Leadership and Success.
  • Top 10% of graduating class.

Timeline

Operations Manager

Foundever
09.2021 - Current

Customer Success Manager

Foundever
01.2018 - 09.2021

Doctor of Business Administration - Human Resource Management

Walden University

Master of Human Resource Management - with Distinction

DeVry/Keller Graduate School of Management

Bachelor of Science - Psychology

South Carolina State University

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MELISSA LANHAM