Melissa Lee

• Assisted in daily operational tasks to support team objectives and workflows.
• Learned safety protocols and best practices for equipment usage in workplace settings.
• Provided support in inventory management and tracking supplies efficiently.
• Collaborated with team members to enhance communication and workflow processes.
• Adapted quickly to changes in project demands, ensuring timely task completion.
• Maintained organized records of operational activities for streamlined reporting.
• Supported problem-solving efforts by gathering information and contributing insights on daily operations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.

Reversed a poor preforming store by revising systems, processes, training programs , and personnel.

Monitored and adjusted staff schedules based on business requirements.

Held team members responsible for reaching company objectives and processes. Supported back office procedures, including hiring and employment process.

Managed the proformance of team members, conducted proformence appraisals , and managed promotion recommendations.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.