Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa McCoy

Greenville

Summary

Dynamic logistics professional with a proven track record at Sunland Logistics Solutions, excelling in process optimization and customer service. Skilled in inventory management and problem-solving, I streamlined shipment processes, enhancing accuracy and boosting customer satisfaction. Committed to fostering team collaboration and continuous improvement in fast-paced environments.

Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

Sunland Logistics Solutions
03.2021 - Current
  • Coordinate unloading of inbound shipments, stacking of product
  • Direct the operations of work teams to achieve objectives
  • Assist in establishment of work schedules
  • Maintain product locator and ensure optimal utilization of space
  • Complete all necessary records and reports in a timely and accurate manner
  • Monthly invoicing
  • Assist in creating work instructions
  • Continuous improvement of processes
  • Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
  • Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
  • Conducted regular inventory audits to maintain accuracy and accountability in stock management.
  • Updated and maintained databases to track shipments and inventory.
  • Monitored and adjusted inventory levels according to demand.
  • Created reports to provide insights into logistics operations and performance.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.

CSR/Shipping Coordinator

Coronado Stone Products
11.2019 - 06.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

CSR of Logistics

Yohohama Industries
01.2019 - 09.2019
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.

Warehouse Lead

Rite Rug Flooring
07.2017 - 08.2018
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Established efficient loading and unloading procedures for incoming shipments, reducing wait times for trucks at the dock area.
  • Maintained top performance standards while working in hot warehouse environment.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Picked and packed order items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Supervised and trained new staff in performing census.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.

Education

High School Diploma -

Berea High School
Greenville, SC
06-1997

Skills

  • Problem-solving
  • Decision-making
  • Logistics analysis
  • Customer service
  • Shipment coordination
  • Invoicing and shipping documentation
  • Transportation planning
  • Warehousing processes
  • Scheduling coordination
  • Punctual and dependable
  • Shipping documentation
  • Supply chain operations
  • Shipping procedures
  • Inventory management
  • Materials handling
  • Inventory management procedures
  • Analytical thinking
  • Client relations
  • Process optimization
  • Purchase orders
  • Inventory control
  • Efficiency improvement
  • Operational efficiency
  • International shipments
  • Spreadsheet tracking
  • Warehouse management
  • Reports generation
  • International logistics
  • Quality control analysis
  • Computer-based inventory system
  • Items inspection
  • Company procedure adherence
  • OSHA compliance
  • Performance metrics tracking
  • [Software] expertise
  • Coaching and mentoring
  • Project assignments
  • Emergency readiness
  • Shipping and receiving
  • Verbal and written communication
  • Team building
  • Accounting principles
  • Global logistics
  • Warehouse and transportation operations
  • Delivery confirmation
  • Training and leadership
  • Attention to detail
  • Customer service skills
  • Data entry
  • Customer relations
  • Quality assurance
  • Document preparation
  • Critical thinking
  • Schedule coordination
  • Flexibility and adaptability
  • Logistics process improvement
  • Warehouse management systems
  • Desktop and laptop computers
  • Team guidance and management
  • Word processing
  • Materials and supply allocation
  • Work delegation and tracking

Accomplishments

White Belt Training Certified

Corvid Cyberdefense Certified

Warehouse Safety Certified

Forklift Certified

First Aid/ First Responder Certified/ AED Certified

Frontline Leadership Training



Timeline

Logistics Coordinator

Sunland Logistics Solutions
03.2021 - Current

CSR/Shipping Coordinator

Coronado Stone Products
11.2019 - 06.2020

CSR of Logistics

Yohohama Industries
01.2019 - 09.2019

Warehouse Lead

Rite Rug Flooring
07.2017 - 08.2018

High School Diploma -

Berea High School

Similar Profiles

  • Brenda Jamison

    Brenda JamisonBrenda Jamison

    Material Handler at Sunland Logistics SolutionsMaterial Handler at Sunland Logistics Solutions

  • Jody Jones

    Jody JonesJody Jones

    Forklift Operator at Sunland Logistics SolutionsForklift Operator at Sunland Logistics Solutions

  • Maria R. Eguia

    Maria R. EguiaMaria R. Eguia

    Material Handler at Sunland Logistics SolutionsMaterial Handler at Sunland Logistics Solutions

  • Dylan Boozer

    Dylan BoozerDylan Boozer

    Aircraft Fuel Systems Technician at Wisconsin Air National GuardAircraft Fuel Systems Technician at Wisconsin Air National Guard

  • Flora Riden

    Flora RidenFlora Riden

    Auto Claim Representative at Canal InsuranceAuto Claim Representative at Canal Insurance

CREATE PROFILE
Melissa McCoy