Melissa Montague

• Directed bar operations, maintaining service speed, quality, and guest satisfaction standards.
• Managed alcohol inventory, ordering, and waste controls to support cost efficiency.
• Trained bartenders on recipe execution, portioning, and responsible service procedures.
• Scheduled bar staff to align coverage with traffic patterns and service demands.
• Monitored compliance with food safety, sanitation, and alcohol regulations.
• Resolved guest concerns promptly to protect hospitality standards and repeat business.
• Coordinated with kitchen and front-of-house teams to streamline order flow.
• Closed out cash register and prepared cashier report at close of business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Streamlined inventory management for optimal stock levels and reduced waste.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Safeguarded compliance with health, safety, and sanitation regulations in all operations.
• Improved customer service rankings by resolving issues quickly and accurately.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
• Fostered positive work atmosphere, reducing staff turnover rates.
• Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.

Tracked inventory levels and supported restocking efforts to address low-stock items and prevent supply shortages.

• Supervised daily store operations, ensuring consistent service and product quality.
• Managed opening and closing tasks, including cash handling and shift readiness checks.
• Resolved customer concerns promptly, maintaining positive service experiences.
• Coordinated team schedules and delegated tasks to support efficient coverage.
• Enforced food safety, sanitation, and cleanliness standards throughout work areas.
• Assisted with POS transactions, order accuracy, and checkout efficiency.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

• Trained crew members on food preparation, safety standards, and customer service procedures.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Managed opening and closing tasks, including cash handling and shift readiness checks.
• Assisted with POS transactions, order accuracy, and checkout efficiency.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.