Melissa Rider
Seneca
Summary
Dedicated communications specialist with several years of experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects. Eloquent writer with track record of creating consistently engaging content.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Communication Specialist
Pickens County Sheriff's Office
Pickens
06.2022 - Current
- Questioned callers to ascertain the nature and location of the emergency using established methods and techniques.
- Reacted immediately and appropriately to emergency and crisis situations.
- Processed high call volumes for law enforcement and fire and emergency medical services.
- Maintained a calm and professional demeanor during high-pressure situations.
Outdoor Enthusiasts
Academy Sports & Outdoors
Easley
08.2021 - 06.2022
- Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
- Enthusiastically delivers a premium customer experience for all who hunt, fish, camp, or spend time in the great outdoors.
- Engage with and provide consultative support for all outdoor customers, from the expert fly fisherman to the family going on their first camping trip together.
Lifeguard
YMCA
Pickens
07.2020 - 05.2021
- Enforced safety policies and rules for guests to prevent accidents.
- Monitored pool to identify individuals in distress or other emergency situations.
- Added pool chemicals and completed chemical logs, reporting concerns to the supervisor.
Maintenance Technician
Table Rock State Park
Pickens
04.2020 - 06.2020
- Read and interpret equipment manuals and work orders for performing required maintenance and service.
- Complied with OSHA regulations, maintaining a safe and clean working environment.
- Organized work areas and equipment aligned with sanitation and cleanliness standards.
Head Lifeguard
Table Rock State Park
Pickens
03.2018 - 04.2020
- Cautioned swimmers regarding unsafe practices or safety hazards.
- Controlled and reported unruly behavior, evicting individuals not adhering to behavior protocols.
- Oriented new lifeguards on job duties and responsibilities, scheduling shifts and providing frequent feedback.
Education
Associate in Arts (A.A.S.) - Criminal Justice Law Enforcement Operations
Tri-County Technical College
Pendleton, SCHigh school diploma -
Pickens High School
Pickens, SCSkills
- Active Listening
- Crisis Communications
- Judgment and Decision-Making
- Time Management
- Empathy & Control
- Emotional Control
- Call handling
- Team collaboration
- Adaptability
Certification
- First Aid/CPR
- Public Safety Telecommunicator 1
- Emergency Medical Dispatcher
Timeline
Communication Specialist
Pickens County Sheriff's Office
06.2022 - Current
Outdoor Enthusiasts
Academy Sports & Outdoors
08.2021 - 06.2022
Lifeguard
YMCA
07.2020 - 05.2021
Maintenance Technician
Table Rock State Park
04.2020 - 06.2020
Head Lifeguard
Table Rock State Park
03.2018 - 04.2020
Associate in Arts (A.A.S.) - Criminal Justice Law Enforcement Operations
Tri-County Technical College
High school diploma -
Pickens High School