Melissa Thomas
Liberty
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Quality Control Supervisor
SPAR
2019.10 - Current
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Identified areas of improvement, implementing necessary changes to enhance overall quality.
- Mentored new hires in company policies and procedures.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Provided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.
- Kept accurate and detailed records of personnel progress and productivity.
Merchandising Assistant
American Greetings
2007.01 - 2024.08
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Streamlined in-store merchandising processes, reducing time spent on tasks while maintaining visual standards.
- Participated in seasonal changeovers, updating merchandise selection based on current trends and consumer preferences.
- Assisted in training new hires in store policies and procedures related to merchandising duties.
Administrative Assistant
C & M Textile
2001.03 - 2007.01
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
High School Diploma -
Easley High School
Skills
- Microsoft Office
- Customer Service
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
Timeline
Quality Control Supervisor
SPAR
2019.10 - Current
Merchandising Assistant
American Greetings
2007.01 - 2024.08
Administrative Assistant
C & M Textile
2001.03 - 2007.01
High School Diploma -
Easley High School
Similar Profiles
Isabel KempIsabel Kemp
Cashier, Deli at SparCashier, Deli at Spar
Emmanuel ObiohaEmmanuel Obioha
Supervisor at SPARSupervisor at SPAR
Niah HartNiah Hart
Front end team leader/Cashier/ Deli Clerk at SPARFront end team leader/Cashier/ Deli Clerk at SPAR