Melissa Willoughby
Scranton
Summary
Personable and highly organized individual with strong ability to manage schedules and coordinate logistics efficiently. Possesses solid understanding of time management and proficient in using scheduling software and communication tools. Aiming to contribute to streamlined and well-organized scheduling process that enhances overall efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Prime Pediatric Dentistry
06.2025 - 11.2025
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Coordinated patient schedules to optimize appointment availability and reduce wait times.
- Managed electronic scheduling system, ensuring accurate records and timely updates.
Account Representative
Mariner Finance-Sumter, SC
09.2024 - 03.2025
- Managed client accounts, ensuring satisfaction and retention through personalized service.
- Assisted in resolving customer inquiries via phone and email, enhancing communication efficiency.
- Attended monthly sales meetings and quarterly sales trainings.
Assistant Manager
Security Finance-Kingstree, SC
08.2023 - 08.2024
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
KINSMITH FINANCE-FLORENCE
01.2023 - 05.2023
- Led financial analysis initiatives to identify cost-saving opportunities.
- Developed and implemented strategic plans to enhance operational efficiency.
Education
High School Diploma -
Penn Foster
09.2025
Skills
- Medical Office Experience
- Open Dental
- Sun Life Insurance Verification
- Document Management Systems
- Records Management
- Phone Communications
- Accounts Management to include profit/loss, accounts payable, and accounts receivable
- Customer Service
- Medical Collections
- Microsoft Office including Excel
- Public Speaking
- Patient Care
- Time Management
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Schedule management
- Critical thinking
- Strategic planning
- Customer relationship management
- Office administration
- Effective multitasking
- Deadline oriented
- Telephone etiquette
- Daily timekeeping
- Task delegation
- Office management
- Customer service and support
- Administrative duties
- Patient scheduling
- Patient registration
- Call screening
- Mail handling
- Documentation skills
- Insurance verification
- Calendar management
- Travel arrangements
- Performance reviews
- Service scheduling
- Data analysis skills
- Payroll processing
- Business administration
- Staff management
- Bookkeeping
- Experience performing clerical duties
- Medical billing
- Patient engagement
- Project management
- Information management
- Information protection
- Meeting planning
- Travel coordination
- Expense reporting
- Administrative support
- Medical terminology
- Timesheet management
- Personnel management
- Statistical analysis
- Customer relations
- Customer engagement and support
- Staffing assignments
- Intake documentation
- Phone inquiries
- Electronic medical records systems
- Phone and email etiquette
- Multitasking and organization
- Customer service
- Microsoft office
- Scheduling and calendar management
- Schedule coordination
- Decision-making
- Documentation and recordkeeping
- Appointment scheduling
- Staff training
- Goal setting
- Motivational leadership
- Team leadership
- Event coordination
- Account reconciliation
- Administrative management
- Administration and operations
- Inventory management
- Payroll administration
- Employee supervision
Certification
- Insurance Producer Credit
- Notary Public Expires February 6th, 2025
Timeline
Scheduling Coordinator
Prime Pediatric Dentistry
06.2025 - 11.2025
Account Representative
Mariner Finance-Sumter, SC
09.2024 - 03.2025
Assistant Manager
Security Finance-Kingstree, SC
08.2023 - 08.2024
Manager
KINSMITH FINANCE-FLORENCE
01.2023 - 05.2023
High School Diploma -
Penn Foster