Melissa (Missy) McEntyre

Business System Analyst II who specializes in application support and project management. Strong problem-solving with leadership skills. Enhanced system efficiency through strategic upgrades and user management contributing to improved operational performances.

• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Reduced system downtime, rigorously testing new updates and patches before deployment.
• Facilitated smoother communication between IT and other departments, bridging gap with regular updates and meetings.

• Application support and project management with enhancements and upgrades
• Troubleshooting and problem-solving
• Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
• Assisted network group with tasks and troubleshot.
• Evaluated existing systems for potential areas of improvement, leading to increased performance levels.
• Implemented new applications, features and enhancements to existing applications.

Filed daily claims- UB&1500s via clearinghouse to several different payors.

3M/LCD edits

Made modifications and corrections to claims when needed.

Worked closely CDM coordinator on revenue codes, procedure codes, hcpc codes, modifiers, NDC, NPIs, ICD 10 and taxonomy codes.

Worked 835s and 837s with different payors.