Melody A. Smith
Darlington
Summary
Dedicated and results-driven professional with extensive experience in Customer Service, Team Leadership, and Operations Management. Proven ability to work independently, manage time effectively, and build strong relationships that enhance customer satisfaction and business performance. Skilled in leveraging digital tools and communication channels to deliver exceptional remote service and streamline operations.
Overview
11
11
years of professional experience
Work History
Cherry Picker / Forklift Operator
Flex-N-Gate
10.2022 - 03.2025
- Maintained accurate inventory records using computerized warehouse management systems.
- Operated cherry picker to move, locate, and stack materials safely and efficiently.
- Loaded and unloaded materials onto pallets with precision and attention to safety standards.
- Ensured full compliance with OSHA and company safety regulations during all operations.
Customer Service Representative (Remote)
Klarna
06.2020 - 10.2022
- Managed 50+ daily customer interactions via phone, chat, and email.
- Delivered knowledgeable and friendly service to resolve inquiries and improve satisfaction.
- Assisted customers with billing, payments, and product information with accuracy.
- Consistently met or exceeded performance and quality metrics.
Reimbursement Specialist (Remote)
Cornerstone
07.2017 - 06.2020
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Employed clinical and billing codes expertise to correct billing inconsistencies.
- Prevented delays and claim denials by correcting information prior to submission.
CSR/Assistant Branch Manager
Enterprise Rent-A-Car
01.2015 - 06.2017
- Oversaw branch operations, sales, and customer service performance.
- Improved satisfaction ratings by enhancing service quality and resolving client concerns promptly.
- Recruited, trained, and developed team members, boosting overall branch productivity.
- Handled 30+ inbound calls, emails, and faxes daily, ensuring timely and effective communication.
Call Center Representative
Advanced Call Center Technologies LLC
03.2014 - 01.2015
- Responded to customer inquiries regarding products, billing, and account services.
- Delivered clear and accurate information while identifying opportunities for upselling.
- Ensured full compliance with privacy and data protection regulations.
Education
High School Diploma -
Darlington High School
Darlington, SC06-2012
Skills
- Remote Work Proficiency
- Operations & Compliance
- HIPAA compliance
- Claims processing
- Bookkeeping
- Account updating
- Scheduling
- Data entry
Timeline
Cherry Picker / Forklift Operator
Flex-N-Gate
10.2022 - 03.2025
Customer Service Representative (Remote)
Klarna
06.2020 - 10.2022
Reimbursement Specialist (Remote)
Cornerstone
07.2017 - 06.2020
CSR/Assistant Branch Manager
Enterprise Rent-A-Car
01.2015 - 06.2017
Call Center Representative
Advanced Call Center Technologies LLC
03.2014 - 01.2015
High School Diploma -
Darlington High School