Melody Payne
Hardeeville
Summary
Dynamic and adaptable professional with a proven track record at South Atlantic Bank, excelling in customer service and problem-solving. Recognized for building strong relationships and enhancing customer satisfaction through effective communication and attention to detail. Committed to fostering teamwork and achieving operational excellence in fast-paced environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Starbucks
Barista
08.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
South Atlantic Bank
Bluffton, SC
04.2015 - 09.2020
- Assisted customers with account inquiries, transactions, and issue resolution in fast-paced banking environment.
- Processed deposits, withdrawals, and payments while maintaining accuracy and compliance with bank procedures.
- Explained account options, online banking features, and service policies clearly to diverse customers.
- Resolved routine concerns promptly, escalating complex issues to appropriate team members when needed.
- Balanced cash drawer and verified transaction records to support daily branch accuracy.
- Maintained confidential customer information while adhering to banking regulations and security standards
- Built customer trust through courteous communication and consistent service across multiple banking needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Manager
Gap Inc.
05.2008 - 11.2016
- Supervised daily store operations to maintain visual standards, service quality, and sales floor readiness.
- Trained associates on POS procedures, product knowledge, and customer service expectations.
- Monitored inventory accuracy and supported replenishment, merchandising, and stockroom organization.
- Resolved customer concerns quickly to protect service recovery and brand loyalty.
- Coached team members on performance expectations, task prioritization, and operational routines.
- Executed opening and closing procedures while maintaining cash handling and loss prevention standards.
- Collaborated with management on sales goals, staffing decisions, and process improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Polk County High School
Columbus, NC05.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Excellent communication
- Computer skills
- Calm under pressure
- Organization and time management
Certification
Certification in Early Childhood Developmental Psychology
Certification in Herbal and Holistic Medicine
Timeline
Starbucks
Barista
08.2026 - Current
Customer Service Representative
South Atlantic Bank
04.2015 - 09.2020
Assistant Manager
Gap Inc.
05.2008 - 11.2016
High School Diploma -
Polk County High School