Summary
Overview
Work History
Education
Skills
Timeline
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Melody Weaver

Greenville,SC

Summary

Driven hospitality professional, specializing in cafe operations, team development and customer service. Proven ability to streamline operations and improve customer experiences through effective management practices. Strong analytical, communication, and teamwork skills, with proven ability to adapt to new environments. Eager to contribute to team success and further develop professional skills.

Overview

5
5
years of professional experience

Work History

Cafe Manager

Due South Coffee Roasters
09.2021 - Current
  • Oversaw all aspects of daily cafe operations, ensuring high-quality customer service and efficient workflow.
  • Hired, trained and mentored baristas on drink construction, hospitality, and ideal workflow.
  • Assisted Production Manager with onboarding wholesale clients by hosting cuppings, leading coffee trainings, and providing education on all product offerings.
  • Performed all production tasks including packaging, shipping, local deliveries, and roasting to support Production Manager
  • Planned supply orders for cafe and roastery according to demand forecasts to ensure optimal cashflow.
  • Developed equipment maintenance tracking system to ensure timely in-house and out-sourced maintenance of all grinders, fridges, espresso machine, ice machine, HVAC unit and grease trap.
  • Collaborated with the marketing team to promote events and deals and generate interest in seasonal offerings.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Developed repeatable systems to improve bar cleanliness, efficiency, inventory protocols, food safety compliance, and retail processes.

Quality Control Assistant

Ally Coffee
Greenville, SC
01.2022 - 07.2022
  • Documented accurate records of every coffee received, evaluated and shipped across all platforms (Cropster, Salesforce)
  • Assisted QC Director in all operations including green grading, sample roasting, sample order fulfillment, cupping for quality analysis and communicating with farmers/producers.
  • Maintained a high level of organization and cleanliness in accordance with SCA protocols.

Barista

Port City Java
Greenville, SC
11.2020 - 09.2021
  • Served a wide variety of coffee, tea and food items in a fast-paced downtown cafe, maintaining strict adherence to recipes and company procedures.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Assisted Cafe Manager in training new employees in food safety and store policies resulting in a 100% passing rate on the entrance exam.
  • Supported the Cafe Manager by performing inventory, scheduling and sales reports as needed.

Education

High School Diploma -

Home School
Greenville SC
05.2021

Skills

  • Barista skills
  • Customer experience management
  • Operational efficiency
  • Problem-solving
  • Team communication
  • Food safety compliance
  • Menu development
  • Staff supervision
  • Self-motivated

Timeline

Quality Control Assistant

Ally Coffee
01.2022 - 07.2022

Cafe Manager

Due South Coffee Roasters
09.2021 - Current

Barista

Port City Java
11.2020 - 09.2021

High School Diploma -

Home School

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Melody Weaver