Melody Williford
Norfolk,VA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Membership Specialist
Columbia YMCA
04.2022 - Current
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Facilitated positive communication between members and staff.
- Offered personalized assistance to members seeking specific resources or services within the organization, demonstrating genuine care for their needs.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Provided training for new Membership Specialists, ensuring consistency in customer service standards across the department.
After-School Youth Development Leader
Columbia YMCA
04.2022 - Current
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Improved student behavior by implementing clear expectations and consistent consequences for misconduct.
- Implemented age-appropriate lesson plans based on specific learning objectives outlined by teachers or administrators to support classroom goals outside regular school hours.
- Facilitated conflict resolution among students, promoting positive social interactions within the group setting.
Membership Specialist
YMCA Of South Hampton Roads
06.2020 - 09.2021
- Assisting members with their accounts and payments
- Signing people in
- Helping community members open an account
- Providing tours of the facility
- Getting members signed up for classes, camps, and other activities
- Collaborated effectively with colleagues across different departments such as marketing or finance when required in order to ensure that our efforts were strategically aligned with overall organizational objectives.
- Fostered a welcoming environment at the physical locations where our members regularly interacted with one another or attended events together.
- Assisted in organizing and executing successful member events, improving overall engagement levels.
Arts and Crafts Specialist
YMCA: Camp Red Feather
06.2020 - 08.2021
- Leading children ages 5-15 in art related activities
- Encouraging children to express themselves through art and work to help develop their creativity
- Creating and setting up engaging, creative crafts to get kids excited for art
- Created a safe learning environment that encouraged risk-taking and creative expression while maintaining appropriate boundaries.
- Tailored instructional methods to meet individual student needs, enhancing their artistic development and personal growth.
- Enhanced student creativity by incorporating diverse art mediums and techniques in lesson plans.
Counselor (overnight)
YMCA: Camp Silverbeach
05.2018 - 08.2021
- Leading small groups in camp related activities
- Teaching children and their parents about the YMCA, our core values, and our mission
- Ensuring children are getting the best camp experience possible
- Providing comfort and encouragement
Before & After Counselor
YMCA
09.2017 - 08.2021
- Assisting children with their after school assignments (tutoring)
- Leading games and engaging children in physical activity
- Encouraging children to develop skills and values that will make them strong members of the community
Youth Development Leader
YMCA
05.2017 - 08.2021
- Camp counselor at Camp Red Feather day camp
- Leading youth throughout a camp day, encouraging YMCA core values and safety
- Helping youth navigate struggles at camp and within their personal lives
- Encouraging a warm and open environment to allow children to reach their full potential comfortably through summer camp activities and games
Camp Satellite Site Director
YMCA: Camp Red Feather
05.2021 - 08.2021
- Responsible for getting children on their appropriate bus and to camp on time
- Working with parents and helping to relieve any of their stresses
- Administrative work: getting kids signed up for camp and registered for transportation
- Creating bus rosters and ensuring all required documents are provided
- Creating schedules for the counselors at my satellite site
Education
BS - Psychology, neuroscience
University of South Carolina
Columbia, SC12-2024
Skills
- Youth Development
- Leadership Experience
- Excellent Communication
- Membership & Customer Service
- Critical Thinking
- Attention to Detail
- Creativity
- Teamwork/Team Player
- Organization
- Psychology
Certification
- CPR
- First Aid
- Blood Borne Pathogens Training through the YMCA
- Children Abuse Prevention Training through YMCA
Awards
- Capstone Scholar, Norfolk Collegiate School, 01/01/19, Awarded for high academic achievement and dedication to a research project on meditation and emotion over the course of senior year. Recognition for taking a challenging course load and succeeding through the course of high school.
- Lacrosse Team Captain, Norfolk Collegiate School, 01/01/19, Giving the privilege in 2019 to hold a strong leadership role on my lacrosse team.
- Employee of the Month, YMCA, 05/01/19, Awarded after I hosted a fundraising lacrosse game and was able to raise enough money to give multiple underprivileged children the opportunity to go to camp for free.
Community Service
- Mountaineering and WhiteWater Rafting Club Volunteer Opportunities including working at local shelters, refuges, orchards, farms, and environmental clean-ups
- Volunteer work at local middle school with their community garden
Other Activities And Interests
- Meditation
- Psychology
- Neuroscience
- Hiking
- Sports: Basketball & Lacrosse
Timeline
Membership Specialist
Columbia YMCA
04.2022 - Current
After-School Youth Development Leader
Columbia YMCA
04.2022 - Current
Camp Satellite Site Director
YMCA: Camp Red Feather
05.2021 - 08.2021
Membership Specialist
YMCA Of South Hampton Roads
06.2020 - 09.2021
Arts and Crafts Specialist
YMCA: Camp Red Feather
06.2020 - 08.2021
Counselor (overnight)
YMCA: Camp Silverbeach
05.2018 - 08.2021
Before & After Counselor
YMCA
09.2017 - 08.2021
Youth Development Leader
YMCA
05.2017 - 08.2021
- CPR
- First Aid
- Blood Borne Pathogens Training through the YMCA
- Children Abuse Prevention Training through YMCA
BS - Psychology, neuroscience
University of South Carolina
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