Melvisha Maxwell
Columbia
Summary
Customer service oriented professional with administrative healthcare, retail, and customer service experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Support the unit, department, and organization, and work with others to accomplish goals. Well-organized, manage time and priorities in multi-task environments. CPR / First Aid Certified. Communication Platforms – Zoom. Microsoft Office Applications – MS Word | Type 34 WPM.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Support Representative
Apple
N/A
01.2023 - 01.2024
- Customer Service & Support
- Call Center Operations
- Remote Work Experience
- Problem Solving
- Communication Skills
- Data Entry & Documentation
- Time Management & Multitasking
- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Led efforts to optimize response times, significantly increasing overall customer satisfaction ratings.
- Strengthened customer loyalty by consistently providing timely and accurate information on products and services.
Full Time Student
Ultimate Medical Academy
Columbia, SC
12.2022 - 10.2023
- Remained self-directed, motivated, and accountable for personal actions.
- Came prepared for class and completed assignments on time.
- Navigated new technology, utilized available resources, and set realistic expectations.
Medical Administrative Assistant / Customer Service
Wellpath Columbia Regional Care Center
Columbia, SC
01.2021 - 07.2022
- Checked temperatures, handed out face masks, and searched individuals for contraband to ensure safety.
- Answered inbound phone calls, scheduled appointments, gathered necessary documents, and collected payments.
- Entered patient demographic information into computer, verified insurance coverage, and distributed mail.
- Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.
Retail Associate / Customer Service
Walmart
Columbia, SC
12.2017 - 01.2021
- Provided excellent customer service with active listening to determine customer needs.
- Helped customers locate merchandise and kept sales floor clean and organized.
- Worked as part of a team and interacted with diverse customers and staff members.
Cashier / Customer Service
Bojangles
Columbia, SC
12.2016 - 12.2017
- Took orders, operated cash register, accepted payments, and made accurate change.
- Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.
- Worked in a fast paced, team environment and communicated effectively with managers and co-workers.
Education
No Degree - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - undefined
Eau Claire High School
Columbia, SC01.2017
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Insurance Verification
- Basic Coding Skills for ICD-10 & CPT
- Anatomy & Physiology
- Customer focus
- Complaint handling
- Inbound call answering
- Organization and recordkeeping
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Friendly and patient
- Task prioritization
Certification
CCMA
Timeline
Customer Service Support Representative
Apple
01.2023 - 01.2024
Full Time Student
Ultimate Medical Academy
12.2022 - 10.2023
Medical Administrative Assistant / Customer Service
Wellpath Columbia Regional Care Center
01.2021 - 07.2022
Retail Associate / Customer Service
Walmart
12.2017 - 01.2021
Cashier / Customer Service
Bojangles
12.2016 - 12.2017
Diploma - undefined
Eau Claire High School
No Degree - Medical Administrative Assistant
Ultimate Medical Academy