Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Frierson

Columbia

Summary

Dedicated customer service representative with expertise in problem resolution, critical thinking, and data entry. Proven ability to enhance patron experiences and streamline operations in library settings.

Resourceful customer service representative skilled in critical thinking and effective communication. Known for maintaining accurate records and enhancing patron experiences, committed to driving exceptional service and operational success.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Richland County Library
Columbia
04.2022 - Current
  • Provided exceptional customer service to library patrons, addressing inquiries and resolving issues effectively.
  • Assisted patrons with locating resources and utilizing library systems for optimal user experience.
  • Collaborated with team members to streamline check-out processes, enhancing operational efficiency.
  • Maintained accurate records of patron interactions, ensuring data integrity within library management systems.

Education

No Degree - Veterinary Assitant

Midlands Technical College
West Columbia, SC
03-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Richland County Library
04.2022 - Current

No Degree - Veterinary Assitant

Midlands Technical College
Mercedes Frierson