Meredith Meier
Sumter
Summary
Dedicated Office Coordinator with proven skills in customer service, appointment scheduling, and record management. Committed to enhancing workflow efficiency and delivering high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Service Department Coordinator
Gregory Electric Company
Columbia
01.2025 - 02.2026
- Coordinated service requests between customers and technicians, improving workflow and response times.
- Managed scheduling for service appointments and technician assignments, optimizing resource allocation.
- Resolved customer complaints promptly and professionally to maintain high satisfaction levels.
- Assisted in training new employees on company policies and procedures to ensure compliance.
- Developed processes for improving service department efficiency while upholding quality standards.
- Reviewed employee time sheets for accuracy before submission to maintain payroll integrity.
- Utilized software systems to track job progress and outcomes effectively.
- Maintained accurate records of service calls and customer interactions, supporting effective follow-up and service continuity.
- Excellent Customer Service on both inbound and outbound calls with customers and vendors.
- Invoiced customers and clarified invoicing process, processing payments at front office and over the phone.
Service Dispatcher
Summers Plumbing Heating And Cooling
MARION
07.2021 - 10.2024
- High level of customer service over the phone and in person inquiries.
- Coordinated daily dispatch schedules for service teams, optimizing routes to enhance service delivery.
- Communicated with customers to confirm service requests and address inquiries.
- Utilized dispatch software to assign jobs and track performance metrics.
- Maintained comprehensive records of customer interactions, transactions, comments, and complaints to ensure resolution and service quality.
- Scheduled service calls for customers based on their needs and geographic location.
- Provided accurate information about product features, pricing plans, and warranties.
- Maintained detailed records of service calls and customer interactions for reporting purposes.
- Monitored customer accounts to ensure timely payments were received. Also monitored collections accounts.
- Mentored junior team members and managed employee relationships.
Service Department Associate
Amigo Mobility International
Bridgeport
09.2018 - 06.2021
- Greeted customers, delivering exceptional service that increased satisfaction and loyalty.
- Assisted customers with inquiries, offering in-depth product knowledge.
- Resolved customer complaints professionally, fostering positive relationships.
- Delivered efficient inbound and outbound phone call support, enhancing overall customer experience.
- Coordinated equipment maintenance and repairs, improving reliability and minimizing downtime.
Education
Medical Administrative Assistant
Penn Foster Career School
Scranton, PA05-2026
Some College (No Degree) - Medical Office Technology
Davenport University
Grand Rapids, MISkills
- Customer service excellence
- Time management
- Appointment scheduling
- Data management
- Software proficiency
- Attention to detail
- Team collaboration
- Healthcare knowledge
- Policy and procedure knowledge
Timeline
Service Department Coordinator
Gregory Electric Company
01.2025 - 02.2026
Service Dispatcher
Summers Plumbing Heating And Cooling
07.2021 - 10.2024
Service Department Associate
Amigo Mobility International
09.2018 - 06.2021
Medical Administrative Assistant
Penn Foster Career School
Some College (No Degree) - Medical Office Technology
Davenport University