Summary
Overview
Work History
Education
Skills
Timeline
Generic

Merissa Jackson

Winnsboro

Summary

I am a people oriented and results driven leader with over 10 years in customer service and over 3 years experience in Health Insurance. I am looking for an opportunity to utilize my experience and skills in a challenging role. Dynamic and detail-oriented professional with a proven track record at Amazon, excelling in order accuracy and quality control. Skilled in product packaging and time management, I consistently achieved productivity goals while maintaining a safe work environment. Adept at data entry and compassionate client care, I thrive in fast-paced settings. I want to help add strength and growth to any company.

Overview

2023
2023
years of professional experience

Work History

Picker/Packer Associate

Amazon
2021 - 02.2023
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.

Cashier/Stocker

Family Dollar
01.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Updated merchandise pricing to match new values and special promotional rates.

Machine Operator

Akebono Brake
04.2017 - 09.2019
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Maintained safe work environments and efficient at all times.

Packer

Kraft Heinz
05.2014 - 01.2017
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Used tools, sprayers, and cleaning solutions to disinfect work areas.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Enrollment Representative I

BlueCross BlueShield
2012 - 05.2014
  • Maintained detailed and accurate records between multiple databases and programs.
  • Investigated issues and created solutions for new customers.
  • Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
  • Responsible for batching, sorting, and scanning over 4000 enrollment forms for same day processing.
  • Performs routine but varied clerical duties in accordance with standard procedures.
  • This includes clerical duties such as photocopying, compiling records, filing, posting information and distributing mail.
  • Applies knowledge of department policies and procedures, and utilizes a general understanding of other departments functions.
  • Maintain records, prepare forms, verifies information and resolves routine problems.
  • Requires some lifting of boxes and mail items up to 50 pounds and assist with other functions in the department as needed.

Education

No Degree - Medical Assistant

South University
Columbia, SC

Medical Billing And Coding

Miller-Motte Technical College
TN
10-2025

High School Diploma -

Fairfield Central High School
Winnsboro, SC
06-1999

Skills

  • Product packaging
  • Order picking
  • Warehouse safety
  • Time management
  • Quality control
  • Record keeping
  • Pallet jack usage
  • Data entry
  • Compassionate client care
  • Client documentation and Care plan management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint and Internet skills
  • Proficient with copiers, faxes, bar-coding equipment and multi line telephones

Timeline

Cashier/Stocker

Family Dollar
01.2021 - 09.2021

Machine Operator

Akebono Brake
04.2017 - 09.2019

Packer

Kraft Heinz
05.2014 - 01.2017

Picker/Packer Associate

Amazon
2021 - 02.2023

Enrollment Representative I

BlueCross BlueShield
2012 - 05.2014

No Degree - Medical Assistant

South University

Medical Billing And Coding

Miller-Motte Technical College

High School Diploma -

Fairfield Central High School

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Merissa Jackson