Meshaun Holmes
North Charleston
Summary
My upbeat demeanor plus my expertise in customer service and Administrative work equals me being an important part of your team. I am a friendly, professional and an extremely dedicated individual who has the drive and ambition to succeed in an office environment and focus areas. I have over 3 years of administrative experience and much training in all types of office settings and experience with day to day administrative duties.
Experienced with managing intake processes and client relations. Utilizes organizational and interpersonal skills to ensure seamless client onboarding. Knowledge of effective data management and client support strategies.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Shelly Leeke Law Firm
2022.07 - Current
- Facilitated initial client consultations to gather essential information for case evaluation.
- Streamlined intake processes by implementing standardized forms and procedures to enhance efficiency.
- Coordinated communication between clients and legal teams to ensure timely updates and responses.
- Maintained accurate client records in case management systems, ensuring data integrity and confidentiality.
Delivery Driver
Chick-Fil-A
2021.06 - 2022.06
- Assist mobile delivery team by delivering customer orders to residences and corporate buildings.
- Collaborated with kitchen staff to ensure timely preparation of orders for delivery.
Customer Service Representative
DialAmerica
2019.01 - 2021.01
- Assisted upper management, assist customers and took payment for services also was a part of team to build moral in the workplace.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Trained new representatives on company policies and customer service protocols.
Administrative Assistant
Eyecare Physicians and Surgeons
2018.01 - 2018.01
- Checked in patients, collect co-pay for insurance, schedule appointments for patients, register new patients, filing and uploading test results for physicians and technicians, answer calls and balance day sheets and faxes.
Family Lounge Receptionist
Roper Hospital
2016.01 - 2018.01
- Checked in patients, answer any questions that the patient's families may have and work side by side with surgeons and nurses to relay important information about the surgery process to families.
Education
Fashion and Retail Management Major
The Art Institute of Charleston
Charleston, SC2013-04
High School Diploma -
West Ashley High School
Charleston, SC2005-05
Skills
- Customer Service
- Administrative Support
- Microsoft Office
- Client Databases
- Scheduling Applications
- Data entry
- Critical thinking skills
Timeline
Intake Specialist
Shelly Leeke Law Firm
2022.07 - Current
Delivery Driver
Chick-Fil-A
2021.06 - 2022.06
Customer Service Representative
DialAmerica
2019.01 - 2021.01
Administrative Assistant
Eyecare Physicians and Surgeons
2018.01 - 2018.01
Family Lounge Receptionist
Roper Hospital
2016.01 - 2018.01
Fashion and Retail Management Major
The Art Institute of Charleston
High School Diploma -
West Ashley High School