Mia Washington
North Charleston
Summary
Dynamic and results-driven professional with extensive experience at Morrison Healthcare Food Services, excelling in customer experience and team management. Proven leadership in driving sales and maintaining operational excellence, while fostering a positive work environment. Skilled in inventory management and POS system operation, with a strong commitment to cleanliness and service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Morrison Healthcare Food Services
2025.05 - Current
- Prepared and served branded coffee beverages according to company standards
- Delivered friendly, efficient customer service in a fast-paced environment
- Operated POS system, handled cash, and processed transactions accurately
- Maintained cleanliness and food safety standards in beverage and service areas
- Restocked supplies and monitored product levels to support daily operations
- Assisted with opening and closing duties as needed
Starbucks Shift Supervisor
Morrison Healthcare Food Services
2023.01 - 2024.07
- Led and directed team members during shifts to ensure efficient operations, strong morale, and consistent service standards
- Acted as manager-on-duty by making real-time operational decisions and resolving customer and team concerns
- Coached and developed baristas through hands-on training, performance feedback, and modeling company service standards
- Drove sales and customer loyalty by promoting a welcoming environment and reinforcing upselling and product knowledge
- Managed cash control processes including safe counts, tills, and daily financial accountability
- Supported staffing needs by assisting with shift coverage, task delegation, and workload prioritization
- Maintained accountability for store standards including food safety, cleanliness, and brand presentation
- Partnered with store leadership to support business goals, inventory management, and operational planning
Barista Shift Lead
Starbucks
2021.08 - 2022.11
- Oversaw all store operations including the supervision of staff, scheduling, and training.
- Ensured all supplies, ingredients, and retail inventory stayed in stock guaranteeing customer satisfaction upon request for anything.
- Developed a store system for all baristas to follow so that all inventory stayed organized and put away immediately upon arrival.
- Communicated weekly/daily updates such as new food or retail merchandise releases, store promotions, and gaps in store operations needing to be worked on to all team members.
- Led team to meet all store grading standards within first 90 days of employment.
Assistant Store Manager
The Windsor Store
2020.08 - 2021.08
- Arrived 30-40 minutes early to assure all opening task and any task left incomplete from the previous night were complete before opening up the store.
- Greeted all customers warmly upon entry informing them of any current store discounts arrival of new merchandise, and that my team or myself would be there to assist them when needed.
- Upheld store appearance by keeping clothes on tables folded neatly, clothing racks straightened, condensing sold down items and placing full runs of merchandise and clothing out into empty places on the sales floor.
- Created unique outfits for each mannequin section switching them out weekly as trends changed.
- Rearranged store floor set regularly to ensure that new arrivals and trending looks were strategically placed to provoke interest and sale from store guest.
- Supported store manager with store operations by completing weekly paperwork, assisting in hiring, interviewing, training process, store transfers and conference calls.
Education
High School Diploma -
Burke High School
Charleston, SCSkills
- Customer experience
- leadership
- team management
- Organization
- time management
- Problem solving
- Retail operations
- Inventory management
- Visual merchandising
- Cleanliness
- POS system operation
- Friendly and outgoing
- Excellent memory
Certification
- Serve Safe Certification
- Barista Certification
- Starbucks Shift Supervisor/Manager certification
Timeline
Starbucks Barista
Morrison Healthcare Food Services
2025.05 - Current
Starbucks Shift Supervisor
Morrison Healthcare Food Services
2023.01 - 2024.07
Barista Shift Lead
Starbucks
2021.08 - 2022.11
Assistant Store Manager
The Windsor Store
2020.08 - 2021.08
High School Diploma -
Burke High School