Mia Williams
Columbia
Summary
Dynamic professional with experience in customer service, hospitality, coaching, and safety roles. Excels in fast-paced environments while balancing multiple responsibilities and collaborating with diverse teams. Strong communicator and leader dedicated to safety and fostering positive relationships with customers and colleagues.
Overview
2
2
years of professional experience
Work History
Beverage Service
TopGolf Greenville
Greenville, SC
01.2025 - 08.2025
- Prepared non-alcoholic beverages and delivered alcoholic and non-alcoholic drinks accurately and efficiently in a fast-paced, high-volume Topgolf environment.
- Managed beverage service for an entire floor by coordinating with bartenders and Bay Hosts to ensure timely drink delivery.
- Bussed and reset golf bays by clearing dishes, sanitizing tables, and preparing the space for incoming guests.
- Maintained five dish carts throughout each shift by collecting, sorting, and replenishing dishes and glassware to support uninterrupted service.
- Oversaw the beverage room by stocking supplies, organizing inventory, and maintaining a clean, efficient workspace.
- Completed opening and closing duties while independently managing multiple responsibilities as the sole caddie assigned to the floor.
Crew Member
Salsarita's Fresh Cantina
Greer, SC
06.2024 - 12.2024
- Cross-trained across front- and back-of-house operations, supporting food preparation, customer service, cashiering, and online order fulfillment.
- Prepared made-to-order meals, including grilling meats and assembling burritos, bowls, quesadillas, tacos, and other menu items while maintaining quality and consistency.
- Operated the cash register and POS system, processed customer transactions, and provided friendly, efficient service in a fast-paced environment.
- Prepared fresh ingredients and restocked food stations to ensure efficient service and compliance with food safety standards.
- Coordinated dine-in, takeout, and online orders to ensure accuracy and timely completion during busy shifts.
- Completed opening and closing duties, including setting up workstations, cleaning equipment, sanitizing food preparation areas, and stocking supplies.
- Collaborated with team members to maintain efficient restaurant operations and deliver a positive customer experience.
Restaurant Hostess
Wild Ace Pizza & Pub
Greer, SC
02.2024 - 06.2024
- Greeted guests, managed waitlists, and escorted customers to tables while providing a welcoming and organized dining experience.
- Coordinated seating arrangements to maximize table availability and support efficient restaurant operations.
- Answered phone calls, assisted with reservations, and responded to guest questions and special requests professionally.
- Bussed and reset tables promptly to maintain smooth table turnover during busy service periods.
- Maintained a clean, organized lobby and host stand to create a positive first impression for guests.
- Collaborated with servers, bussers, and management to ensure efficient service and high customer satisfaction.
Gymnastics Coach
Greenville Gymnastics
Greenville, SC
12.2023 - 05.2024
- Coached gymnasts ages 4–16 by providing individualized instruction tailored to each athlete's age, skill level, and goals.
- Monitored athletes' progress and provided constructive feedback to build confidence, improve technique, and support continued development.
- Led warm-ups, stretching exercises, and skill progressions while fostering a positive, encouraging, and disciplined training environment.
- Monitored athletes' progress and provided constructive feedback, fostering confidence and improving techniques for ongoing development.
- Adapted coaching methods to meet the needs of beginner through advanced gymnasts, promoting steady skill progression.
- Communicated with parents regarding athletes' progress, goals, and performance while addressing questions and concerns professionally.
- Collaborated with fellow coaches to plan practices and organize classes, ensuring efficient gym operations and consistent training experiences.
Lifeguard
Upstate Pool Management
Greer, SC
05.2023 - 08.2023
- Monitored swimmers at a busy public pool, enforcing safety rules and maintaining constant surveillance to prevent accidents and respond to emergencies.
- Responded to emergencies by administering first aid, CPR, and AED procedures in accordance with established safety protocols.
- Rotated lifeguard stations every 15–30 minutes to maintain alertness and ensure comprehensive supervision of the pool area.
- Conducted routine water quality testing, inspected pool equipment, and reported maintenance concerns to maintain a safe swimming environment.
- Documented incidents and accidents accurately, ensuring thorough records of safety concerns and emergency situations for compliance and safety improvement.
- Ensured cleanliness and safety of facility by maintaining pool deck, bathrooms, and surrounding areas throughout each shift, contributing to a positive and safe swimming experience.
- Addressed concerns and answered questions from HOA representatives, residents, and guests professionally, ensuring compliance with community pool policies and enhancing guest satisfaction.
- Participated in regular rescue drills and continuing training to maintain lifeguarding, CPR, and AED certifications.
Education
High School Diploma -
Riverside High School
Greer, SC05.2025
Skills
- Food & Beverage Service
- Beverage knowledge
- Drink preparation
- Food safety
- Cleaning and sanitation
- Service speed
- Table busing
- Payment processing
- Customer service
- Guest engagement
- Effective multitasking
- Scheduling and organization
- Safety awareness
- Strong communication skills
- Patience and empathy
- Child Care
Timeline
Beverage Service
TopGolf Greenville
01.2025 - 08.2025
Crew Member
Salsarita's Fresh Cantina
06.2024 - 12.2024
Restaurant Hostess
Wild Ace Pizza & Pub
02.2024 - 06.2024
Gymnastics Coach
Greenville Gymnastics
12.2023 - 05.2024
Lifeguard
Upstate Pool Management
05.2023 - 08.2023
High School Diploma -
Riverside High School