Michael Blackwood
Columbia
Summary
Accomplished leader and innovator, I significantly enhanced team productivity and customer satisfaction at Pink Pelican Tree Service & Landscaping through expert problem-solving and effective team leadership. Skilled in equipment maintenance and industry expertise, I achieved notable financial growth by prioritizing continuous improvement and workplace safety.
Dependable and resourceful problem-solver with passion for hands-on work and technical challenges. Possesses foundational understanding of mechanical systems and demonstrates proficiency in troubleshooting and repairing equipment. Committed to enhancing operational efficiency and minimizing downtime through diligent and precise work.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Pink Pelican Tree Service & Landscaping
12.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Improved team productivity by introducing innovative project management tools and techniques.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Technical Support Trainer/Senior Mechanical Engineer
Terex/ Genie
07.2019 - 01.2024
- Enhanced employee performance by designing and delivering targeted training programs.
- Increased trainee satisfaction scores by incorporating interactive elements such as role-playing exercises or peer reviews into each session.
- Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
- Supported new hires through comprehensive onboarding processes, resulting in quicker acclimation to company culture and expectations.
- Created engaging learning materials that catered to diverse learning preferences, increasing comprehension levels among participants.
- Monitored industry trends and incorporated up-to-date best practices into training content for continuous improvement.
- Improved overall team efficiency by implementing innovative training methods tailored to individual learning styles.
- Maintained detailed records of all completed training sessions, ensuring accurate documentation for future reference or audits purposes.
- Evaluated trainee progress, providing constructive feedback and additional resources for continued growth.
- Conducted regular evaluations of existing training programs, recommending updates or modifications based on changing business needs or objectives.
- Collaborated with management to identify skill gaps and develop customized training solutions.
- Ensured compliance with industry regulations and company policies by consistently updating training materials to reflect current standards.
- Implemented a system for tracking employee progress throughout their training journey, allowing for real-time adjustments as needed.
- Served as a subject matter expert within the organization, providing guidance to colleagues on various support processes and procedures.
- Streamlined communication between departments by hosting joint-training events focused on fostering teamwork and effective collaboration strategies.
- Facilitated knowledge sharing among team members through workshops and group discussions, promoting cross-functional collaboration and problem-solving skills.
- Assisted in the development of annual training budgets, ensuring optimal resource allocation for maximum impact on workforce capabilities.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Created and oversaw mechanical training programs for operations.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed lesson plans, instructional materials and written practice tests for heavy equitment and fundamental training courses.
- Designed and analyzed Genie mechanical systems and mechanisms.
- Assisted drafters in developing structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.
- Designed, planned and directed upgrades to hydraulic, electrical, and other mechanical systems.
- Developed detailed technical documentation, including specifications, test protocols, and user manuals for easy reference across the organization.
- Developed innovative solutions for complex mechanical problems, resulting in improved system performance.
- Performed mathematical calculations to determine loads, energy and emissions.
- Improved product reliability by conducting thorough failure analysis investigations and implementing corrective actions.
- Identified areas of potential risk during project planning phases, implementing mitigation strategies to minimize negative impacts.
- Conducted root cause analyses for recurring issues, leading to long-term solutions that prevented future occurrences.
- Evaluated vendor proposals for new equipment purchases, ensuring optimal performance at a competitive price point.
- Evaluated final product's overall performance, reliability and safety.
- Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Interpreted blueprints, technical drawings, schematics and computer-generated reports for new product development.
- Drafted assemblies, models, and other technical drawings.
- Troubleshot and diagnosed Terex equipment issues, quickly made plans for repairs and monitored use to rectify issues.
- Developed internal processes and plans for mechanical verification, product development and factory processes.
- Effectively developed models, assemblies and drawings using Draftsight and CorelDraw.
- Researched past mechanical failures and system design failures to maintain customer satisfaction and guarantee long-lasting, high-quality work.
- Drove reliability and profitability through introduction of Genie systems.
Senior Crane Field Mechanic
Kirby Smith
01.2017 - 07.2019
- Optimized inventory management, tracking spare parts usage, and ensuring adequate stock levels for uninterrupted service delivery.
- Improved equipment reliability by conducting thorough diagnostic tests and performing necessary repairs on various machinery.
- Streamlined maintenance processes with the implementation of preventative maintenance plans for all field equipment.
- Coordinated effectively with suppliers to secure required parts at competitive prices without compromising service quality.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Contributed to continuous improvement initiatives by identifying areas for potential enhancement in maintenance procedures or equipment performance.
- Identified potential hazards during routine inspections, preventing accidents or injuries before they occurred.
- Managed multiple concurrent projects efficiently by organizing tasks according to urgency while maintaining high attention to detail.
- Reduced downtime, ensuring timely repairs and maintenance of heavy machinery and vehicles used in daily operations.
- Increased customer satisfaction by providing quick and effective troubleshooting services for malfunctioning machinery.
- Collaborated with other mechanics to complete complex repairs, maximizing the lifespan of critical equipment.
- Achieved cost savings by implementing sustainable practices in the repair process, minimizing waste generation and resource consumption.
- Documented repair histories accurately to streamline future diagnoses and improve decision-making regarding replacement versus repair options.
- Maintained safety standards while working on high-risk projects, adhering to company protocols and industry guidelines.
- Provided user training for clients on proper operation and basic maintenance procedures, enhancing their understanding of purchased equipment.
- Demonstrated expertise in diverse mechanical systems, adapting quickly to new technologies or equipment introduced into the field environment.
- Mentored junior mechanics to enhance their skills, improving overall team performance and capability.
- Consistently met deadlines through diligent work ethic and prioritization of urgent tasks, maintaining operational efficiency in the field.
- Implemented quality control measures by closely inspecting completed work to ensure it met or exceeded client expectations.
- Responded rapidly to emergency repair requests, minimizing operational disruptions and maintaining a high level of client satisfaction.
- Enhanced team productivity by providing efficient mechanical support for field operations and resolving equipment issues promptly.
- Removed worn or faulty components for replacement or repair.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Repaired machinery and equipment according to manufacturer specifications.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Senior Crane Field Mechanic
OBC (Oklahoma Bridge Company)
01.2010 - 01.2017
- Optimized inventory management, tracking spare parts usage, and ensuring adequate stock levels for uninterrupted service delivery.
- Improved equipment reliability by conducting thorough diagnostic tests and performing necessary repairs on various machinery.
- Streamlined maintenance processes with the implementation of preventative maintenance plans for all field equipment.
- Coordinated effectively with suppliers to secure required parts at competitive prices without compromising service quality.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Contributed to continuous improvement initiatives by identifying areas for potential enhancement in maintenance procedures or equipment performance.
- Identified potential hazards during routine inspections, preventing accidents or injuries before they occurred.
- Managed multiple concurrent projects efficiently by organizing tasks according to urgency while maintaining high attention to detail.
- Reduced downtime, ensuring timely repairs and maintenance of heavy machinery and vehicles used in daily operations.
- Increased customer satisfaction by providing quick and effective troubleshooting services for malfunctioning machinery.
- Collaborated with other mechanics to complete complex repairs, maximizing the lifespan of critical equipment.
- Achieved cost savings by implementing sustainable practices in the repair process, minimizing waste generation and resource consumption.
- Documented repair histories accurately to streamline future diagnoses and improve decision-making regarding replacement versus repair options.
- Provided user training for clients on proper operation and basic maintenance procedures, enhancing their understanding of purchased equipment.
- Demonstrated expertise in diverse mechanical systems, adapting quickly to new technologies or equipment introduced into the field environment.
- Mentored junior mechanics to enhance their skills, improving overall team performance and capability.
- Consistently met deadlines through diligent work ethic and prioritization of urgent tasks, maintaining operational efficiency in the field.
- Implemented quality control measures by closely inspecting completed work to ensure it met or exceeded client expectations.
- Responded rapidly to emergency repair requests, minimizing operational disruptions and maintaining a high level of client satisfaction.
- Enhanced team productivity by providing efficient mechanical support for field operations and resolving equipment issues promptly.
- Repaired machinery and equipment according to manufacturer specifications.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Removed worn or faulty components for replacement or repair.
- Collaborated with team of technicians to complete projects and meet deadlines.
- Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
Education
Manitowoc
Associate of Applied Science - Business
Oklahoma City Community College
Oklahoma City, OK05-2024
Skills
- Training delivery
- Problem-solving
- Time management
- Team leadership and supervision
- Multitasking and organization
- Workplace safety
- Decision-making
- Task prioritization
- Product knowledge
- Continuous improvement
- Equipment maintenance
- Industry expertise
Certification
- Hydraulics Manitowoc 2017
- Hydraulics Genie 2019,2020,2021,2022,2023
- Hydraulics CAT 2007
- Electrical Manitowoc 2017
- Electrical CAT 2007
- Electrical Genie 2019,2020,2021,2022,2023
- TOP Drive Systems 2009
Timeline
Owner
Pink Pelican Tree Service & Landscaping
12.2023 - Current
Technical Support Trainer/Senior Mechanical Engineer
Terex/ Genie
07.2019 - 01.2024
Senior Crane Field Mechanic
Kirby Smith
01.2017 - 07.2019
Senior Crane Field Mechanic
OBC (Oklahoma Bridge Company)
01.2010 - 01.2017
- Hydraulics Manitowoc 2017
- Hydraulics Genie 2019,2020,2021,2022,2023
- Hydraulics CAT 2007
- Electrical Manitowoc 2017
- Electrical CAT 2007
- Electrical Genie 2019,2020,2021,2022,2023
- TOP Drive Systems 2009
Manitowoc
Associate of Applied Science - Business
Oklahoma City Community College
Similar Profiles
KRISTINA RAMOS OVIEDOKRISTINA RAMOS OVIEDO
President at El Catracho Tree Service & Landscaping IncPresident at El Catracho Tree Service & Landscaping Inc
James M. PrestonJames M. Preston
Horticulturist at Nature's Finest Landscaping And Tree ServiceHorticulturist at Nature's Finest Landscaping And Tree Service
Deric DavisDeric Davis
Owner at Davis Landscaping & Tree ServiceOwner at Davis Landscaping & Tree Service