Michael Boston
Spartanburg
Summary
Professional with extensive experience in operational management and customer service, adept at analyzing sales data to identify trends and implement process improvements. Demonstrated ability to supervise daily operations, ensuring compliance with company policies while maintaining high levels of customer satisfaction. Skilled in training and mentoring junior staff, fostering a collaborative team environment that enhances productivity and performance. Proven track record of resolving conflicts effectively and coordinating with various departments to streamline operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Little Caesars
Simpsonville
10.2020 - Current
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Service Representative
Sitel
Spartanburg
10.2019 - 04.2023
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
Wade Hampton High School
Greenville, SC06-2018
Some College (No Degree) - Heath Science
Greenville Technical College
Greenville, SCSkills
- Customer service
- Employee training
- Sales analysis
- Payroll administration
- Team leadership
- Conflict resolution
- Operational strategy
- Inventory management
- Compliance monitoring
- Process improvement
- Performance evaluation
- Shift scheduling
- Data analysis
- Customer relationship management
- Customer relations
- Verbal and written communication
- Budgeting and finance
- Sales reporting
- Customer service and satisfaction
- Team motivation techniques
- Task delegation
- Staff management
- Financial reporting
- Sales forecasting
- Staff supervision
- Google drive
- Marketing tactics
- Workload management
- Team building
- Orientation and training
- Problem-solving
- Retail operations management
Certification
- Serve safe
Timeline
Assistant Manager
Little Caesars
10.2020 - Current
Customer Service Representative
Sitel
10.2019 - 04.2023
High School Diploma -
Wade Hampton High School
Some College (No Degree) - Heath Science
Greenville Technical College