Michael Brown
Scranton
Summary
Resourceful Customer Service Professional with experience in retail cashiering, data entry, and high-volume call center support. Expertise in managing customer inquiries, processing transactions, and updating information efficiently in fast-paced environments. Strong communicator with proven multitasking and problem-solving skills, capable of thriving in remote settings while achieving productivity goals. Seeking a work-from-home role to leverage customer support and administrative skills for organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Kjs market
Lake City
06.2025 - Current
- Provided friendly and professional customer service in a fast-paced retail environment while assisting a high volume of customers daily.
- • Processed cash, debit, and credit card transactions accurately using point-of-sale systems while maintaining balanced cash drawers.• Entered customer information, product pricing updates, and transaction details accurately into store systems.• Assisted customers with product questions, returns, exchanges, and issue resolution to ensure positive shopping experiences.• Maintained clean and organized checkout areas while restocking merchandise and supporting overall store operations.• Helped reduce customer wait times by working efficiently during busy shifts and peak business hours.• Demonstrated reliability through consistent attendance, schedule flexibility, and strong teamwork with management and coworkers.• Assisted with inventory checks, price verification, and updating store records when needed.• Handled customer complaints calmly and professionally while following company procedures and maintaining customer satisfaction.
- Processed customer transactions efficiently at Kjs market checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer throughout shifts at Kjs market.
Customer Service Representative
SYKES
Kingstree
05.2024 - 06.2025
- Handled inbound customer service calls for major client accounts while providing professional and solution-focused support.
- Assisted customers with account questions, billing concerns, password resets, troubleshooting, and general service inquiries.
- De-escalated difficult customer situations by actively listening, showing empathy, and providing effective resolutions.
- Met daily performance expectations including call handling time, customer satisfaction scores, productivity, and data accuracy standards.
- Navigated multiple computer systems simultaneously while maintaining speed and accuracy during calls.
- Performed accurate data entry by updating customer accounts, processing service requests, and documenting customer interactions in company databases.
- Maintained detailed and organized records while ensuring confidentiality and accuracy of customer information.
- Followed company security and privacy procedures when handling sensitive customer information.
- Worked collaboratively with supervisors and team members to improve service quality and operational efficiency,
- Adapted quickly to updated systems, scripts, policies, and workflow procedures in a constantly changing call center environment.
Education
Lake City High School
Lake City, SCSkills
- Cash handling
- Customer Service & Support
- Call Center Operations
- Phone Etiquette
- Remote Communication
- Data Entry & Record Management
- Typing accuracy
- Office software proficiency
- Multitasking
- Time Management
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Computer & Typing Skills
Timeline
Customer Service Cashier
Kjs market
06.2025 - Current
Customer Service Representative
SYKES
05.2024 - 06.2025
Lake City High School