Michael Croniser
Lake City,SC
Summary
Dynamic field service supervisor with over 5 years of experience in workforce management, safety planning, and customer service enhancement. Known for implementing innovative solutions that drive operational efficiency and foster strong client relationships.
Lean Manufacturing, 5S, Conflict Resolution.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Field Service Supervisor
Goodyear Tire & Rubber
06.2011 - 06.2016
- Supervise field technicians to ensure adherence to safety protocols and operational standards.
- Conduct regular training sessions to enhance team skills and improve service delivery effectiveness.
- Oversee inventory management processes, ensuring accurate stock levels for timely service response.
- Implement process improvements that increased efficiency in tire installation and repair operations.
- Collaborate with cross-functional teams to resolve customer issues and enhance satisfaction levels.
- Mentor junior staff, fostering a culture of continuous improvement and professional development within the team.
- Maintain compliance with industry regulations while optimizing resource allocation for field operations.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Facilitated communication between office personnel, subcontractors, and customers.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Spearheaded process improvement initiatives to reduce service costs.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
- Checked safety practices and integrity of PPE.
- Reduced time to complete service calls and expertly retained key customers.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Dish Network Technician
DISH
03.2010 - 05.2011
- Installed and configured satellite dish systems for residential and commercial clients.
- Diagnosed technical issues and implemented effective troubleshooting solutions.
- Conducted routine maintenance to ensure optimal system performance and reliability.
- Led training sessions for new technicians on installation procedures and safety protocols.
Team Leader
Chrysler Assembly Plant
03.1999 - 01.2010
- Supervised assembly line operations to enhance efficiency and reduce downtime.
- Trained new team members on safety protocols and assembly procedures.
- Implemented quality control measures to ensure product standards compliance.
- Coordinated workflow among team members to optimize production schedules.
- Analyzed process bottlenecks and recommended improvements for operational efficiency.
- Led cross-functional teams in resolving production issues promptly and effectively.
- Developed training materials to support ongoing employee development initiatives.
- Fostered a collaborative work environment, encouraging team engagement and productivity.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12-2019
Skills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Safety planning
- Employee scheduling
- Team direction
- Recordkeeping requirements
- Workforce management
- Client relationships
- Field operations
- Workflow optimization
Accomplishments
- Supervised team of 25 staff members.
Certification
- Certified Lean Manufacturing, Chrysler - 2008
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Field Service Supervisor
Goodyear Tire & Rubber
06.2011 - 06.2016
Dish Network Technician
DISH
03.2010 - 05.2011
Team Leader
Chrysler Assembly Plant
03.1999 - 01.2010
Bachelor of Science - Business Administration And Management
Colorado Technical University