Healthcare Executive with 27 years of military leadership and 20 years in healthcare management. Expertise in strategic planning, operational enhancements, and compliance with healthcare policies. Proven ability to lead teams, solve complex problems, and communicate effectively across all organizational levels. Committed to leveraging extensive knowledge of healthcare systems to enhance patient care outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office of Investigations and Enforcement Review Committee Member
South Carolina Board of Nursing (SCBON)
Columbia
04.2025 - Current
Assist investigators and legal counselors by reviewing investigation documentation, and findings, to implement disciplinary actions.
Regional Consultant
Veteran (Administration) Integrated Service Network (VISN)
Dublin
10.2024 - Current
Regional Quality Assurance nursing officer working collaboratively with VISN leaders and regional VA medical centers to evaluate the quality of patient care and provide oversight for designated processes to ensure adherence to standards of care, accreditation standards, and regulatory compliance.
Responsible and accountable for the development and implementation of the VISN quality assurance programs for nurses to improve efficiency and effectiveness of patient care while building confidence to meet established quality requirements.
Leads process improvement teams to create interventions, and outcomes, that impact VISN regional metrics to include creating internal key performance indicators (KPIs) that will allow organization leadership the opportunity to adjust internal processes faster to meet evolving health care needs.
President
Southern Marlins Racing Team (SMRT)
07.2021 - 07.2025
Direct the operation and conduct the affairs and business of SMRT and its activities while supporting the restrictions imposed by the laws of the State of South Carolina.
Collaborate with City of Charleston City Council City to create contracts, policies, goals, and objectives that will attract national attention to city’s programs ultimately contributing to increase tourism revenue.
Quality Management Consultant and Performance Measure Analyst
Ralph H. Johnson, VA Medical Center (VAMC)
Charleston
11.2020 - 10.2024
Reports to the Ralph H. Johnson VA Medical Director, and Director Quality Management. Responsible for analytical review of Veterans Administration (VA) Senior Executive Service directive and objectives through the Medical Center’s quality of care measurement programs to include National Performance Office, National Office of Quality Management, National Office of Nursing Service, Joint Commission ORYX Program, NCQA HEDIS, Strategical Analytical Integrative for Learning (SAIL), Mission Act, Inpatient Evaluation Center, Center Medicare Service (CMS)/Hospital Compare, and VA’s External Peer Review Program (EPRP).
VA’s Regional Network team member that collaborates with facility Quality Management offices, assist VA facilities to build, and implement, systems to meet established quality standards. Proactively promotes a culture of performance improvement and facilitates actions for positive outcomes.
Execute national and regional position responsibilities to effectively lead detailed planning, professional communication, and innovative approaches, in concert with national and regional VA healthcare leaders, to sustain culture of safety and modeling High Reliability Organizations (HRO).
Demonstrate leadership and analytical thinking as the facility’s point of contact, and directly advises the Medical Center Director, and supporting leadership, in planning, organizing, development actions, direction, building systems, processes, and establish programs to meet VA national goals or guidelines as well as maintain national accreditation for the facility, and specialty program(s).
Facilitate collaborative senior Executive Leadership Team meetings to ensure Executive Service Performance criteria are established to meet VA national healthcare targets.
Leads Veterans Administration Medical Center quality care oversight to the facility’s services to include 7 community outpatient clinics and 92 primary care teams in 3 states.
Led multi-disciplinary teams to analyze data, and implement interventions, to improve the total percentage metrics exceeding national standards from 54% to 83% to include being ranked within the Top10% in the national VAHCS.
Faculty
ECPI UNIVERSITY
Charleston
08.2018 - 06.2020
Planned, organized, and delivered engaging lessons to nursing students in classrooms of up to 30 students every five weeks.
Adhere carefully to current curriculum guidelines and requirements in preparation for certification exams and clinical practice.
Associate Director of Nursing
Veterans Victory House
Walterboro
01.2019 - 01.2020
Worked with the management team to create annual budgets and track outstanding expenditures.
Investigated and reported all patient complaints, patient abuses, and substandard care to the state Department of Health and Environmental Control (DHEC).
Used Lean Six Sigma methodology to decrease patient falls by 30% in two months.
Created a business plan to increase the number of permanent nursing staff while decreasing the use of contract personnel which led to a decrease of 28% in payroll costs.
Quality Assurance / Process Improvement Officer / Data Analysis / Chairman Customer Satisfaction
Naval Health Clinic
Charleston
10.2015 - 02.2018
National team member for US Military Medicine’s EHR Application. Worked with IT personnel to create simplified processes for training medical personnel on the EHR application.
Focused on the achievement of goals and targets for key Six Sigma projects, utilizing DMAIC methods to improve process improvement cycle.
Managed the daily activities of four teams to support ongoing optimization efforts.
Data Analysis Review-Naval Health Centers-Nursing Representative for Military Health System Genesis EHR development.
Collected and identified data to alter EHR application to ensure documentation is entered for quality metrics without affecting current application contracts.
Performed root cause analysis to decrease missed billing opportunities leading to an annual $8M savings.
Designed training and implemented supervision that increased satisfaction rate by 21% in four months.
Director of Health Services
Naval Health Clinic
Charleston
08.2015 - 02.2018
Led the day-to-day operations of a clinic tasked with supporting 28,000 patients annually.
Supervised 110 staff across seven outpatient clinics, ensuring alignment of actions to support patient care and positive clinical outcomes.
Continuously defined long-term strategies to grow and expand the reach of services.
Designed services appropriate to the scope and level of care for patients as established by the Department of Defense (DoD) Health Agency.
Department Head – Inpatient Services & Family Practice Clinic
Naval Hospital
Jacksonville
07.2012 - 06.2015
Designed and implemented strategic plans for a 16-bed Postpartum Inpatient unit and four Family Practice clinics.
Managed 120 personnel, within two directorates, providing care to 85K annual patients.
Maintained accountability for quality assurance (QA) and performance.
Instituted QA initiatives that improved compliance by 30%.
Improved communication strategies, resulting in a 15% decrease in hospital inpatient stays within six months.
Increased patient satisfaction by 26% and received a Customer Service Excellence Award.
Department Head – Internal Medicine Inpatient Unit
Naval Medical Center
Portsmouth
09.2005 - 06.2012
Developed and led a cross-functional, multidisciplinary team of 45 staff who delivered exceptional patient care.
Realigned staff members and improved shift assignment processes to overcome a 24% staff reduction without decreasing unit’s bed capacity.
Streamlined payroll by increasing accountability of nursing contracts, saving $41K annually.
Urology Clinic Manager
Naval Medical Center
Portsmouth
01.2008 - 08.2010
Directed the daily operations of five urologist clinics, coordinated surgical schedules, and managed 15 staff.
Standardized clinic schedules to increase efficiency and decrease appointment delays by 18%.
Increased clinic annual appointments by 22% which resulted in $2M revenue increase over 5 years.
Implemented rotation to boost staff skill sets, achieving 100% staff proficiency in 50% of the required time.
Education
Master of Science - Nursing Leadership & Management
Western Governors University
Salt Lake City, UT
11.2020
Master of Business Administration -
University of Phoenix
Phoenix, NY
11.2011
Bachelor of Science - Nursing
University of Maryland
Baltimore, MD
05.2005
Skills
Clinical operations management
Staff training and leadership
Process improvement strategies
Effective communication
Coaching and mentoring
Patient service excellence
Health delivery systems expertise
Lean Six Sigma proficiency
Business acumen
Military nursing practices
Quality assurance processes
Inpatient and outpatient care
Microsoft Office proficiency
Certification
Registered Nurse (RN), South Carolina
Lean Six Sigma Certified Black Belt
Basic Life Support
Associate Coaching Professional
Timeline
Office of Investigations and Enforcement Review Committee Member
South Carolina Board of Nursing (SCBON)
04.2025 - Current
Regional Consultant
Veteran (Administration) Integrated Service Network (VISN)
10.2024 - Current
President
Southern Marlins Racing Team (SMRT)
07.2021 - 07.2025
Quality Management Consultant and Performance Measure Analyst
Ralph H. Johnson, VA Medical Center (VAMC)
11.2020 - 10.2024
Associate Director of Nursing
Veterans Victory House
01.2019 - 01.2020
Faculty
ECPI UNIVERSITY
08.2018 - 06.2020
Quality Assurance / Process Improvement Officer / Data Analysis / Chairman Customer Satisfaction
Naval Health Clinic
10.2015 - 02.2018
Director of Health Services
Naval Health Clinic
08.2015 - 02.2018
Department Head – Inpatient Services & Family Practice Clinic
Naval Hospital
07.2012 - 06.2015
Urology Clinic Manager
Naval Medical Center
01.2008 - 08.2010
Department Head – Internal Medicine Inpatient Unit
Naval Medical Center
09.2005 - 06.2012
Master of Science - Nursing Leadership & Management
Early Intervention Specialist at Pediatric Early Intervention and Developmental ServicesEarly Intervention Specialist at Pediatric Early Intervention and Developmental Services