Michael Dukes
Simpsonville
Summary
I am offering a strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. I have a keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. I'm also ready to use and develop organizational and multitasking abilities in transportation supervisor role. I am personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. I Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. I will be committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills with proven ability to manage and optimize dispatch operations. i am adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. i believe in a strong focus on team collaboration and achieving results, reliable and adaptable to changing needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatcher
ADUSA
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Owner/Operator
Keep Moving Freight LLC
06.2020 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Truck Driver Class A
Sunland Logistics
05.2019 - 06.2020
- Drove tractor and trailer to weigh stations before and after loading and along routes to document weights and comply with state regulations.
- Loaded and unloaded trucks by operating special equipment to palletize freight and secure items for transport.
- Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
- Maneuvered tractor and trailer into loading and unloading docks following crew signals to properly position freight.
- Enhanced fuel efficiency through diligent pre-trip inspections and adherence to speed limits.
- Pre-tripped tractor and trailer to check condition of mechanical, safety and emergency equipment and notified supervisor of defects.
- Demonstrated flexibility in schedule adjustments to accommodate last-minute changes or additional loads without compromising safety measures or deadlines.
Truck Driver (OTR)
MCabee Trucking
11.2018 - 05.2019
- Transport US MAIL across the south east
Driver
KRD Trucking
03.2018 - 09.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Truck Driver (OTR)
MDE trucking
04.2014 - 04.2018
- Truck driver
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Volunteer Recruitment Coordinator
True Group
11.2013 - 04.2014
- Recruit business leaders to participate in various fundraising events
- Set up and assist with coordination of event
- Tax Support Representative: Assist tax service with issues regarding tax situations
Rear Chasis Production Leader
Mobis Ga
08.2009 - 02.2011
- Assemble 4 stations of rear chassis automobile, torque bolts and nuts to specific specifications, complete station task in under 60 sec, witness mark all completed work
- Stand for 10 hours per day and constantly lift axels that weigh 48 lbs
- Ensure all protocol has been met and all Kia Automotive standards have been satisfied
Customer Service Supervisor
Teleperformance USA
06.2008 - 04.2009
- Managed team of 20 agents/professionals
- ASSIST MEMBER PROVIDERS WITH THEIR ACCOUNTS, CLAIMS, CONTRACTS, AND GENERAL QUESTIONS ABOUT WELLCARE MEDICAID, mentor to junior and new team members, Process, accept or reject insurance claims
- Issue new or refurbished phones, Utilize, MS Word, MS Excel, Access, Power point, Outlook express
- Submit faxes
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Lead Truck Driver
Howard Trucking
08.2006 - 04.2008
- Deliver freight to customer throughout GA, FL, SC, NC, TN
- Plan routes to various locations, Load/unload freight to customer, collect payment from customer at time of delivery, and complete all paperwork pertaining to delivery and collection of payment
- Keep record of all returned/unaccepted freight supervise 12 employees regarding shipping and loading of trucks
Truck Driver
USF Glen Moore
06.2004 - 04.2006
- Deliver freight in a safe and timely manner; complete trip packs, follow DOT guidelines, maintain equipment
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Education
Bachelor of Science - Clinical Psychology
Troy University
05.2025
Associate of Applied Science - Business Management
Augusta Technical College
Augusta, GA12.2012
Skills
- Tanker Experience
- Freight Experience
- Training & Development
- Interviewing
- Staff Training
- Employee relations
- Consistently meet goals
- New hire orientation
- Efficient multi-tasking
- Exceptional interpersonal skills
- Supervision
- Computer-savvy
- Hiring and retention
- Calm under pressure
- Complex problem solving
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Dispatch coordination
- Route navigation
- Schedule management
- Multitasking and organization
- Verbal and written communication
- Training new hires
- Delivery procedures
- Call handling
- Critical thinking
- Driver communication
- Excellent communication
- Teamwork and collaboration
Certification
- Hazmat endorsement
- CDL Class A or B driver's license
- Tanker endorsement
Willingtorelocate
Greenville, NC
Personal Information
- Authorized To Work: US
- Title: Business Professional
Timeline
Dispatcher
ADUSA
11.2023 - Current
Owner/Operator
Keep Moving Freight LLC
06.2020 - Current
Truck Driver Class A
Sunland Logistics
05.2019 - 06.2020
Truck Driver (OTR)
MCabee Trucking
11.2018 - 05.2019
Driver
KRD Trucking
03.2018 - 09.2018
Truck Driver (OTR)
MDE trucking
04.2014 - 04.2018
Volunteer Recruitment Coordinator
True Group
11.2013 - 04.2014
Rear Chasis Production Leader
Mobis Ga
08.2009 - 02.2011
Customer Service Supervisor
Teleperformance USA
06.2008 - 04.2009
Lead Truck Driver
Howard Trucking
08.2006 - 04.2008
Truck Driver
USF Glen Moore
06.2004 - 04.2006
Bachelor of Science - Clinical Psychology
Troy University
Associate of Applied Science - Business Management
Augusta Technical College
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